Harley Pham
Canley Heights ,NSW
Summary
Motivated and organized first-year Chiropractic student seeking a position as a Dental Receptionist. Although I have no prior experience in the field, I bring a strong foundation in customer service, a keen interest in healthcare, and a commitment to developing my administrative skills. Eager to apply my growing knowledge of patient care and my ability to handle front-desk tasks efficiently in a dynamic dental environment. Dedicated to delivering a positive patient experience and contributing to a professional, welcoming atmosphere.
Overview
4
4
years of professional experience
Work History
Bar and Attendant
Bankstown Sports Club
Bankstown , Nsw
01.2024 - 10.2024
- Provided exceptional customer service in a fast-paced environment, ensuring customer satisfaction through active listening and timely assistance.
- Managed multiple tasks simultaneously, including taking orders, processing payments, and maintaining a clean and organized workspace.
- Effectively handled difficult or sensitive situations with patience and professionalism, a skill easily transferable to managing patient inquiries and concerns.
Retail Assistant
Mecca
Liverpool, NSW
03.2022 - 12.2023
- In customer service and patient interaction, as in retail in beauty, I assisted customers by offering products, handling inquiries, and delivering personalized service to enhance their shopping experience.
- Effectively communicated product benefits, coordinated client appointments for makeup services, and product consultations. This experience translates directly to managing patient appointments, scheduling flow, and handling cancellations or rescheduling efficiently.
- Processed sales transactions, handled cash, and maintained accurate sales records.
- Resolved customer complaints regarding products or services with professionalism and a focus on customer satisfaction. Problem-solving skills are crucial for addressing patient concerns, handling scheduling conflicts, and solving issues efficiently.
Waitress
Sushi Revolution
Newcastle , NSW
02.2021 - 01.2022
- My first job was a basic step in contacting customers. Strong customer service skills to welcome customers, greet guests, and resolve any issues to ensure a positive dining experience.
- Having a friendly attitude in a restaurant setting, and warm, clear, and effective communication to take orders. Collaborated with team members, and maintained clear communication with kitchen staff to ensure order accuracy. Clear and effective communication is key for managing patient appointments and conveying information between patients and the chiropractic team.
- Efficiently handled multiple tables at once, can even manage orders, process payments, attend to customer needs in a fast-paced environment, and prepare take-away orders alone. Managed special requests, corrected items, all while maintaining a focus on customer satisfaction. Attention to detail is needed for accurate patient data entry, scheduling, and preparing patient records.
Education
Associate of Science - Chiropractic
Macquarie University
Sydney, NSW02-2026
Skills
- Exceptional Customer Service
- Communication & Interpersonal Skills
- Multitasking & Time Management
- Data Entry & Office Administration
- Conflict Resolution & Problem Solving
- Adaptability & Learning
- Organizational Skills
Timeline
Bar and Attendant
Bankstown Sports Club
01.2024 - 10.2024
Retail Assistant
Mecca
03.2022 - 12.2023
Waitress
Sushi Revolution
02.2021 - 01.2022
Associate of Science - Chiropractic
Macquarie University
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