Harley Simity
Homebush West,NSW
Summary
Dedicated customer service specialist providing skills to prioritize and multi-task in variously paced working environments. Successfully works as part of team to reach individual and business goals. Known for being resourceful when problem solving customer support and business issues beyond the scope of their role.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Receptionist
Fitness First
North Strathfield, NSW
09.2022 - Current
- Closing membership sales to help team achieve club budget.
- Greeting members and providing customer service to a diverse range of people.
- Administrative tasks including sending emails, inbound and outbound calls.
- Performing data entry tasks and running reports (Power BI & Clubware).
- Using direct debit payment systems (Debit Success).
- Facility maintenance reporting.
- Opening and closing the facility.
- Monitoring and ordering perishable and non-perishable gym supplies.
Customer Service / Online / Fresh Convenience Team Member
Woolworths Supermarkets
02.2022 - 07.2024
- Assisting customers at various point-of-sale counters.
- Picking, packing, and dispatching online orders to meet time and quality KPIs.
- Using RF scanners and information systems to help manage stock levels across departments.
Kitchen Hand
Wombat Cafe
Gunderman, NSW
09.2019 - 09.2021
- Kitchen hand role that included prepping, running the kitchen for service and cleaning to industry standards.
Retail Sales Assistant
Paul's USA Direct Outlet
Gosford, NSW
11.2017 - 03.2019
- Working in a team to organise stock and maintain a clean sales floor.
- Using product knowledge to assist customers in purchasing shoes and apparel.
- Meeting individual and store sales targets.
Education
Bachelors of Law And Bachelors of Arts (Philosophy Major) -
Macquarie University
Certificate III in Fitness -
Australian Institute of Personal Trainers
12-2024
Certificate IV in Fitness -
Australian Institute of Personal Trainers
Higher School Certificate -
Kariong Mountains High School
12-2020
Skills
- Aptitude with business information systems
- Proficient in Microsoft Office
- Competent in AI tool integration
- Detail-oriented
- Verbal and written communication
- Time management
- Teamwork
Certification
- Cert III in Fitness
- RSA NSW
- Full Drivers Licence NSW
- First Aid and CPR
References
References available upon request.
Timeline
Receptionist
Fitness First
09.2022 - Current
Customer Service / Online / Fresh Convenience Team Member
Woolworths Supermarkets
02.2022 - 07.2024
Kitchen Hand
Wombat Cafe
09.2019 - 09.2021
Retail Sales Assistant
Paul's USA Direct Outlet
11.2017 - 03.2019
- Cert III in Fitness
- RSA NSW
- Full Drivers Licence NSW
- First Aid and CPR
Bachelors of Law And Bachelors of Arts (Philosophy Major) -
Macquarie University
Certificate III in Fitness -
Australian Institute of Personal Trainers
Certificate IV in Fitness -
Australian Institute of Personal Trainers
Higher School Certificate -
Kariong Mountains High School
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