Summary
Overview
Work History
Education
Skills
References
Timeline
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Harley Snow

Harley Snow

Townsville,QLD

Summary

I am a resourceful leader offering a history of success coordinating and monitoring operations across various departments in the retail sector. I am recognized for willingly taking on various tasks in busy settings with a focus on boosting customer loyalty by maintaining optimum stock levels and positive customer service experiences. I am enthusiastically seeking the opportunity to grow within the retail sector and to apply knowledge of departmental operations and merchandising creativity by bringing six years of excellent customer service and performance in roles throughout Woolworths Supermarkets. Accustomed to going above and beyond to reach team goals and objectives.

Overview

8
8
years of professional experience

Work History

Assistant Fresh Combined Manager + Store Safety Leader (Co-Lead)

Woolworths Supermarkets
11.2022 - 04.2024

Assistant Department Manager Role:

  • A driven Assistant Department Manager, working alongside the department manager to ensure smooth day to day runnings of both the fresh service and fresh convenience departments, which contributed upwards of $150,000 in weekly overall store sales.
  • Managing a team of ~15 team members.
  • Ensuring the department is fully stocked and meets the Woolworths Customer First Availability (C1A) standards.
  • Managed and motivated employees to be productive and engaged in work.
  • Collaborating with team on new or improved methods to upsell and merchandise fresh stock to assist in boosting weekly department sales and to reduce stock loss.
  • Rostering the department to meet both department and store sales forecasting and the RT3 metrics via Kronos.
  • Ensuring the department meets allocated in-store dump/markdown/stock adjustment budgets and metrics.
  • Ensuring the department conforms to a 100% fresh food guaranteed standard at all times and conforms to all health and safety regulations.
  • Investigating stock loss within the department and managing stocktake for the department on a regular basis.

Safety Lead Role:

  • Working collaboratively with the store the Store Safety Co-Lead to ensure store safety measures are implemented and followed.
  • Utilizing pulse to report incidents.
  • Facilitated monthly safety talks focused on relevant safety topics, fostering open communication among team members regarding potential hazards or concerns. (Entire Store)
  • Led safety committee meetings to address concerns and develop action plans for improvement. (Safety Team)
  • Maintained detailed records of safety-related activities, facilitating accurate reporting and analysis.
  • Coordinated with external vendors to ensure proper maintenance of safety equipment according to industry standards.
  • Promoting a culture of safety in the workplace.


Fresh Combined Supervisor

Woolworths Supermarkets
01.2022 - 11.2022
  • Working alongside the fresh department manager and assistant department manager to ensure smooth daily running of the department
  • Collaborating with a team on new ideas and suggestions to merchandise and provide new experiences and offering to customers
  • Following and ensuring implementation of all food hygiene procedures to ensure a high food safety standard is met.

Fresh Service Team Member

Woolworths Supermarkets
07.2016 - 01.2021
  • Collaborating with a team in the fresh service department to offer quality delicatessen meats, fresh chicken, and seafood offerings while serving customers with a high level of customer service.

Education

Northern Beaches State High School
01.2017

Bohlevale State Primary School
01.2011

Skills

  • Passionate Team Leader
  • Interpersonal Skills
  • Forward Planning and Strategic Thinking
  • Mentoring and Coaching
  • Avid Communicator
  • Strong Conceptual Skills
  • Kronos Pulse Proficient
  • Inventory Management
  • Store Central Proficient
  • Experience in Supervision and Leadership

References

Tim Lowe - 0405698816

Store Manager @ Coles Deeragun


Emily March - 0448125886

Assistant Store Manager (Former)

Woolworths Supermarkets

Timeline

Assistant Fresh Combined Manager + Store Safety Leader (Co-Lead)

Woolworths Supermarkets
11.2022 - 04.2024

Fresh Combined Supervisor

Woolworths Supermarkets
01.2022 - 11.2022

Fresh Service Team Member

Woolworths Supermarkets
07.2016 - 01.2021

Northern Beaches State High School

Bohlevale State Primary School
Harley Snow