Harley Yaxley
Sydney,NSW
Summary
I am a constant high achiever with proven results and an ambition to succeed with over 15 years of Business management experience. For the past 10 years I have specialized in turning around 13 underperforming luxury retail stores across New Zealand and Australia. My charismatic nature and management skills give me the advantage as a leader allowing me to communicate effectively with both clients and staff to achieve great results. I am seeking a career path with a fun, dynamic and growing organization that provides challenges, mentoring and enables me utilization of my knowledge and skills to grow with successes. I am a natural-born driver and can guarantee I will get you and your business the desired results.
Overview
19
19
years of professional experience
Work History
General Manager
Burberry
Sydney , NSW
04.2023 - Current
- Flagship General manager, managing one of the largest stores globally for Burberry.
- Leading a team of over 30 staff.
- working with local and regional stakeholders.
- Managing all aspects of business from operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Overseeing client engagement aspects of the business and strategizing with client ambassador's to retain existing elite clients and recruitment of new HNW clients.
- Mentoring management and future leaders.
- Recruitment of top talent.
- work collectively with merchandising managers.
- Report results to retail management and vice presidents.
- Collaborate with HR management.
- Strategies with local marketing management.
- Oversee retail operations, Health and safety, Security.
- Work closely with training department for training and development of employees.
Boutique Manager
Partridge Jewellers
Christchurch, New Zealand
01.2018 - 01.2023
- Joining Partridge Jewellers in August 2018 as a boutique manager of the brands Christchurch New Zealand location.
- Partridge Jewellers are a privately owned business operating in New Zealand with over 150 years history.
- The band is an authorized retailer of High Jewellery and watches brands such as Ashoka Diamond New York, Forevermark Diamonds by DeBeers, Argyle pink Diamonds, Rolex, Patek Philippe, Cartier, Tag Heuer, IWC, JLC, Bulgari, Hublot, Chopard and more
- Responsible for all sales and operations of the boutique including, Training and development for a team of 15.
- Responsible for effective on floor coaching to drive sales results.
- Ensuring the boutique meets and exceeds weekly, months and yearly targets set company director.
- Responsible for building strong personal relationships with our top VIP clients and local and International HNWI.
- Ensuring our VIP clients are accommodated with a personal shopping experience, client lunches, and dinners and events.
- Responsible for overseeing all client accounts, client data and client relations of the boutique.
- Responsible for all sales and service standards to deliver high-end luxury shopping experience to clients set out by our brand and the international brands we represent.
- Responsible to ensure personal million-dollar monthly targets are meet and all sales associates are meeting and exceeding individual targets and goals.
- Responsible for team culture.
- Purchasing of special orders and bespoke sales orders such as semi-mounts and loose stones via international suppliers.
- Responsible for overseeing the process of designing handmade orders for clients with sales associates.
- Responsible for generating leads and new clients for the brand.
- Internal networking with inhouse designers, Jewellers, head office staff and senior management.
- Responsible for security, health and safety, stock management and loss prevention.
- Responsible for creating, understanding and analyzing sales reports and financial reports to maximize revenue and profit.
- Responsible for HR responsibilities such as recruitment of new associates, disciplinary meetings, performance reviews and team goal setting.
- Local and national marketing.
- Communicated regularly with corporate office regarding new product launches, promotions, pricing changes and other operational matters.
Regional Manager
Rodd & Gunn
New Zealand
01.2017 - 01.2018
- South Island area manager
- Responsible for 6 stores with store managers reporting to myself.
- Cultivated and maintained solid partner relationships to drive mutually beneficial collaboration and bottom-line profits.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Evaluated customer feedback and adjusted company processes accordingly.
- Provided mentorship and coaching to staff members throughout the region as needed.
- Developed and implemented strategies to increase market share in the region.
- Conducted regular meetings with store managers to discuss sales performance and provide guidance on improvement tactics.
- Maintained a high level of professionalism when interacting with customers or vendors in person or over phone and email communication.
- Managed regional operations including inventory control, staffing levels, logistics, customer service.
- Improved individual location efficiency through effective leadership restructure.
- Trained staff on product knowledge, customer service techniques, sales strategies.
- Ensured compliance with all applicable laws related to employment practices within the region.
- Evaluated budget plans and current costs to project trends and recommend updates.
- Cultivated positive rapport with associates and team leadership.
Senior Store Manager
Michael Hill International
01.2011 - 01.2017
- Achieving between 129 to 197 percentage of budget for Net sales and Gross profit.
- Experience across Australia and New Zealand managing multiple stores.
- Full responsibility of achieving multi-million dollar targets
- Full accountably of profit and loss to find maximum business growth
- Maintaining stock control and loss prevention
- Staff Recruitment
- Training, coaching and development of staff to exceed targets and company KPI's
- Ensuring all Michael Hill sales and service standards are executed to create work class customer experience
- Accountable for daily store operations and policy and procedure.
- Delegated work to staff, setting priorities and goals.
- Managed inventory control systems to ensure optimal stock levels at all times.
- Performed regular audits of store operations to identify areas for improvement.
- Developed strategies for increasing store sales, improving operational efficiency, and reducing costs.
- Resolved customer complaints in an efficient and professional manner.
- Conducted performance reviews for employees in a timely manner.
- Ensured compliance with company policies and procedures regarding safety, security, cash handling.
- Monitored stock levels and ordering of new merchandise as needed.
- Monitored progress by establishing plans, budgets and measuring results.
- Trained new staff members on policies, procedures, product knowledge and selling techniques.
- Maintained accurate records of all daily transactions including sales receipts, discounts, returns.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Prepared staff work schedules and assigned team members to specific duties.
- Recognized by management for providing exceptional customer service.
Head of Security
AMP Capital Palms Shopping Centre
01.2010 - 01.2011
- Evaluated internal processes regularly for areas of improvement related to security measures.
- Provided friendly and professional assistance to employees, visitors and customers.
- Kept staff aware of security and safety concerns with regular meetings and drills.
- Ensured that all IT systems were up-to-date with the latest security patches and updates.
- Monitored security cameras to identify and respond to suspicious activity.
- Served as a liaison between the organization and outside agencies such as law enforcement or government authorities regarding any issues pertaining to information security.
- Developed and implemented comprehensive security plans to protect the organization's data and assets.
- Established processes for monitoring user access to sensitive data or applications.
- Conducted security assessments and audits of existing systems, policies, and procedures.
- Recruited and managed competent personnel to handle security needs and maintain adequate coverage.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Searched bags manually to identify prohibited items and contraband.
- Created training materials for employees on best practices in information security.
- Maintained high levels of alertness throughout shifts.
- Reviewed guest identification and employee credentials to authorize entry onto premises.
- Adhered to daily patrol schedules to support consistent security presence throughout property.
- Managed third-party vendors providing IT services related to security operations or projects.
- Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
- Monitored staff activities to ensure compliance with organizational security protocols.
- Explained security protocols to employees and guests to promote readiness for emergency situations.
- Patrolled crowds during events to preserve order and promote security.
Sales Professional
Vodafone Retail New Zealand
Christchurch
01.2008 - 01.2010
Sales Professional
Harvey Norman Christchurch
01.2005 - 01.2008
Skills
- Schedule Management
- Business Development
- Business Administration
- Expense Control
- Customer Relationship Management
- Customer Retention
- Staff Supervision
- Program Administration
- P&L Management
- Financial Administration
- Contract Negotiations
- Quality Management
- Sales
- Account Management
- Advertising and Marketing
- Branding
- Distribution Management
- Operations Oversight
- Labor Cost Controls
- Policy/Program Development
- Negotiation Skills
- Budget Forecasts
- Supervision and Training
- Performance Analysis
- Change Implementation
- Profit Generation
- Strategic Planning
- Performance Improvement
- Staff Development
- Time Management
- Staff Management
- Sales Planning and Implementation
- Revenue and Market Expansion
- Dealership Management
- Recruitment
- Interpersonal Skills
- Relationship Building
- Networking Abilities
- Budgeting and Cost Control Strategies
- Product Analysis
- Operations Management
- Budget Analysis
- Customer Experiences
- Staff Motivation
- Leadership
- Process Improvements
- Product Development
- Client Relations
- Budget Administration
- Outsourcing
- Sales Expertise
- Purchasing
- Marketing
- Purchasing and Planning
- Human Resources Leadership
- Motivation
- Market Growth
- Cost Reductions
- Team Player
- Risk Mitigation
- Leadership and Team Building
- Client Account Management
- Top Talent Recruiting, Hiring, and Retention
- Event Management and Promotion
- Employee Development
Timeline
General Manager
Burberry
04.2023 - Current
Boutique Manager
Partridge Jewellers
01.2018 - 01.2023
Regional Manager
Rodd & Gunn
01.2017 - 01.2018
Senior Store Manager
Michael Hill International
01.2011 - 01.2017
Head of Security
AMP Capital Palms Shopping Centre
01.2010 - 01.2011
Sales Professional
Vodafone Retail New Zealand
01.2008 - 01.2010
Sales Professional
Harvey Norman Christchurch
01.2005 - 01.2008
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