Harlin Paki
Beeliar,WA
Summary
Reliable worker demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
6
6
years of professional experience
Work History
Manager
Hungryjacks
Beeliar, WA
12.2018 - Current
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Reviewed contracts before signing them on behalf of the organization.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained new employees on food preparation, cash handling, and customer service techniques.
- Monitored daily operations of the restaurant, including inventory control and ordering supplies.
- Scheduled shifts for staff members based on weekly forecasts.
- Maintained accurate financial records, such as sales receipts and invoices.
- Ensured compliance with all local health regulations related to food safety.
- Managed team of 10-15 employees in fast-paced environment.
- Resolved customer complaints in a timely manner while maintaining excellent customer relations.
- Regularly inspected restaurant premises to ensure cleanliness standards were met.
- Supervised stock levels of kitchen ingredients ensuring freshness of food served.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
Inbound Business Sales Agent
TSA/Telstra
West Perth, WA
01.2024 - 06.2024
- Developed and maintained relationships with clients to ensure customer satisfaction.
- Negotiated pricing contracts and terms of service with customers.
- Responded to customer inquiries via phone, email and chat.
- Identified customer needs and recommended products accordingly.
- Assisted customers with placing orders over the phone or online.
- Processed payments, refunds and exchanges quickly and efficiently.
- Participated in regular training sessions on sales techniques and best practices.
- Conducted follow-up calls to existing customers to ensure satisfaction levels.
- Closed sales by building rapport and overcoming objections.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Presented sales pitches to clients with basic needs.
- Applied good listening skills to determine customer preferences and financial limits.
- Created and launched accounts for new business with Telstra
Mine Site Utility Supervisor
Civeo
Iron Bridge, WA
08.2022 - 11.2022
- Supervised and monitored the daily operations of utility workers to ensure safety and efficiency.
- Developed, implemented and enforced policies and procedures for all utility systems.
- Trained personnel in safe operating procedures for utility machinery and equipment.
- Ensured all kitchen staff adhered to food safety and sanitation regulations.
- Enforced strict adherence to health codes and safety protocols in the workplace.
- Maintained a clean working environment by delegating tasks appropriately among staff members.
- Cleaned and sanitized work surfaces, equipment, utensils, dishes, or silverware.
- Stocked and replenished kitchen supplies and ingredients as needed.
- Set up food items for brunch buffet line.
Education
WACE -
Lakeland Senior Highschool
South Lake, WA11-2018
Certificate(HLTAID001) - First Aid And CPR
TCP Training
Perth, WACertificate II Sampling & Measurement (MSL20116) -
Vetis Consulting Services
Certificate III Business (BSB30115) -
YMCA Institute of Education & Training
Perth, WACertificate Confine Small Workplace Emergencies (PUAWER008B) -
Chubb
Certificate III Hospitality (SIT30616) -
Training Unlimited
Perth WaSkills
- Risk management
- Relationship building
- Customer service
- Regulatory compliance
- Sales techniques
- Cross-functional teamwork
- Task delegation
- Complex Problem-solving
- Workforce management
- Coaching and mentoring
- Staff management
- Inventory management
- Team leadership
- Verbal and written communication
- Safety procedures
- Business administration
- Schedule preparation
- Work prioritization
- Time management
References
References available upon request.
Timeline
Inbound Business Sales Agent
TSA/Telstra
01.2024 - 06.2024
Mine Site Utility Supervisor
Civeo
08.2022 - 11.2022
Manager
Hungryjacks
12.2018 - Current
WACE -
Lakeland Senior Highschool
Certificate(HLTAID001) - First Aid And CPR
TCP Training
Certificate II Sampling & Measurement (MSL20116) -
Vetis Consulting Services
Certificate III Business (BSB30115) -
YMCA Institute of Education & Training
Certificate Confine Small Workplace Emergencies (PUAWER008B) -
Chubb
Certificate III Hospitality (SIT30616) -
Training Unlimited
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