Harman Jot Kaur
Tarneit,VIC
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Monitoring Centre Operator
V/Line – Network Support Centre (Security and Resilience Department)
08.2022 - Current
- Providing information, assistance and support to all employees across V/Line network.
- Operated various types of applications including FLIR, Forcefield, Microsoft 365, JD Edwards, Assa Abloy, Trackr and more demonstrating versatility and adaptability in diverse work environments.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Supported management efforts with accurate data analysis on trends related to incidents or breaches in security measures.
- Increased accuracy in incident reporting through meticulous documentation and record-keeping practices.
- Assisted law enforcement during investigations by providing relevant information from recorded footage or logs.
- Gathered, organized and input information into digital database.
- Remaining calm under pressure and responding to emergency situations across V/Line network such as fatalities, medical emergencies, trespassers, unruly passengers and performing required actions remotely while collaborating with Train Control, field staff and emergency services.
- Writing reports and managing V/Line online platform (Yammer) by updating information regularly.
- Managing CCTV operations of approx. 800 cameras across Victoria and proactively processing CCTV requests.
Workplace Rehabilitation Consultant
WorkFocus Australia
03.2022 - 08.2022
- Developing and implementing plans that will address barriers to return to work and assists the injured worker with a safe and durable return to work with either the pre-injury employer or a new employer
- Liaise with injured workers, health professional, employers, insurance agents, legal providers and WHS as required
- Provide a high level of customer service in order to build and maintain relationships with all key stakeholders to achieve positive outcomes and maximise business opportunities
- Assisted clients in overcoming barriers to employment through vocational counselling and job placement support.
- Optimized resource allocation by effectively managing caseloads and prioritizing urgent cases as needed.
- Writing reports of detailing findings and recommendations after sessions with clients and stakeholders
- Developed effective improvement plans in alignment with goals and specifications.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Customer Service / Concierge
Collins Square, Docklands
01.2020 - 01.2022
- Respond to client inquiries through active listening and effective communication skills.
- Provide excellent qualitative services to clients and tenants by giving them appropriate attention and making them feel valued.
- Ensure compliance of all service regulations and laws.
- Programming and issuing access cards to staff
- Collaborated with cross-functional teams to address customer concerns, resulting in better overall service quality.
- Maintained detailed records of customer interactions, tracking trends to inform continuous improvement efforts.
- Reduced wait times by efficiently prioritizing tasks and delegating responsibilities within the team.
- Managed high call volumes while maintaining a professional demeanour, ensuring positive interactions with customers.
Education
Master of Social Work (Qualifying) -
Australian College of Applied Psychology
12.2021
Bachelor of Arts - Sociology and Public Administration
Punjab University
Chandigarh, Punjab03.2018
Master in International Relations -
Deakin University
Melbourne, VIC03-2021
Skills
- Multilingual - Speaks English, Hindi & Punjabi
- Resilient and Versatile
- Advanced computer skills
- Excellent communication
- Multitasking Abilities
- Adaptability and flexibility
- Analytical thinking
- Strategic planning
- Time management abilities
- Problem-solving aptitude
- Idea development and brainstorming
- Troubleshoot service issues
Certification
- First Aid Certificate
- Current Australian federal Police check
- Security Licence with Control Room Operator and Monitoring Centre Operator endorsement
- Current Victorian Driving License
- Full working rights
Timeline
Monitoring Centre Operator
V/Line – Network Support Centre (Security and Resilience Department)
08.2022 - Current
Workplace Rehabilitation Consultant
WorkFocus Australia
03.2022 - 08.2022
Customer Service / Concierge
Collins Square, Docklands
01.2020 - 01.2022
Bachelor of Arts - Sociology and Public Administration
Punjab University
Master of Social Work (Qualifying) -
Australian College of Applied Psychology
Master in International Relations -
Deakin University