Harman Thukral
Wollert,VIC
Summary
Strategic Supervisor with expertise prioritizing projects, planning workflow and managing employees to achieve operational goals. Resourceful individual with more than two years of active experience managing efforts within deadline-driven environments. Diplomatic individual with strong leadership and decision-making skills.
Overview
13
13
years of professional experience
Work History
Store Manager
Coles Group
01.2018 - Current
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Assistant Store Manager
Coles Group
01.2016 - 12.2017
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
Team Member
Coles Group
01.2014 - 12.2015
- Enhanced team efficiency by streamlining communication and implementing effective collaboration tools.
- Boosted overall productivity by identifying areas for improvement and developing targeted strategies.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
- Optimized workflows with proactive problem-solving and process improvements that streamlined day-to-day operations.
Team Member
7 11 Store
04.2011 - 01.2014
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Operated register to process payments and collect cash payment for order totals.
Education
Diploma - Building And Construction
Step 123 Trade Skilling Centre
Thomastown, VIC05.2023
Professional Year - Accounting
AIPA
Box Hill, VIC12.2012
Masters - Accounting
Melbourne Institute of Technology
Melbourne, VIC12.2011
BBA - Business Administration And Management
Punjab Technical University
Punjab, INDIA03.2009
Skills
- Site safety inspections
- Design and planning
- Management
- Site Safety Management
- Construction supervision
- Site Safety
Hobbies
- Running
- Music
- Reading
- Dancing
Licences
- Forklift Licence
- Heavy Combination Driver
- White Card
References
Available on request
Timeline
Store Manager
Coles Group
01.2018 - Current
Assistant Store Manager
Coles Group
01.2016 - 12.2017
Team Member
Coles Group
01.2014 - 12.2015
Team Member
7 11 Store
04.2011 - 01.2014
Diploma - Building And Construction
Step 123 Trade Skilling Centre
Professional Year - Accounting
AIPA
Masters - Accounting
Melbourne Institute of Technology
BBA - Business Administration And Management
Punjab Technical University
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