Harmandeep Chatha
Bentley,WA
Summary
Dynamic and results-oriented professional with extensive experience in hospitality management, notably as a Front Desk Manager at Days Inn & Suites. Excelled in enhancing customer service and financial accuracy, leveraging skills in financial statements expertise and interpersonal communications. Proven track record in training and mentoring staff, significantly improving operational efficiency and guest satisfaction.
Overview
5
5
years of professional experience
4
4
Certification
Work History
Night Auditor
Metro Hotel Perth City
Perth, WA
02.2023 - Current
- Ensured financial accuracy by performing nightly auditing of staff.
- Guided guests through the check-in process, ensuring streamlined operations.
- Generated comprehensive daily reports covering hotel activity metrics.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
- Trained new employees on company policies, job duties, and performance expectations.
Duty Manager
Rendezvous Hotel Perth Central
Perth, WA
09.2022 - 02.2023
- Liaised with other departments to ensure seamless operations across the organization.
- Ensured compliance with local licensing laws and regulations relating to serving alcohol.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
- Reviewed customer feedback surveys in order to identify areas for improvement.
Front Desk Manager
Days Inn & Suites
Romeoville, IL
05.2015 - 10.2017
- Supervised front desk operations, enabling guests to receive superior customer service from hotel staff.
- Mentored new staff on correct procedures, compliance requirements and performance strategies.
- Resolved customer complaints in a timely manner while maintaining a friendly attitude towards guests.
- Processed employee time sheets, payroll information and other administrative documents.
- Developed lasting relationships with guests that built loyalty and drove hotel revenue.
Education
Master of Predictive Analytics - Data Science
Curtin University
Perth, WA12-2024
Bachelor of Commerce - Accounting And Finance
Curtin University
Singapore02-2021
Skills
- Customer service
- Financial statements expertise
- Time management
- Strong work ethic
- Verbal and written communications
- Teamwork and collaboration
- Training and mentoring
- Interpersonal communications
- Problem-solving
Certification
- Unrestricted Approved Manager Liquor Licence (Jan 2023 - Jan 2028)
- Responsible Service of Alcohol Certificate (Issued Oct 2022)
- AHA Covid-19 Hygiene Officer Course (Tier 2) (Issued Jan 2023)
- HLTAID011 Provide First Aid (Issued Oct 2022)
Timeline
Night Auditor
Metro Hotel Perth City
02.2023 - Current
Duty Manager
Rendezvous Hotel Perth Central
09.2022 - 02.2023
Front Desk Manager
Days Inn & Suites
05.2015 - 10.2017
Master of Predictive Analytics - Data Science
Curtin University
Bachelor of Commerce - Accounting And Finance
Curtin University
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