Hindi , Punjabi
HARMANDEEP KAUR
Recent Graduate
Cranbourne East,VIC
Summary
Experienced Market research Interviewer with over 2 years of experience in Market research industry. Excellent reputation for resolving problems and improving customer satisfaction.
Also, a talented supervisor offering 3 years of retail experience and dedication to enhance employee satisfaction and business success. Diplomatic and friendly with strong dedication to employee training and satisfaction. Hardworking team player bringing necessary experience and knowledge to tackle any operations demand.
Overview
1
1
Language
6
6
years of post-secondary education
4
4
years of professional experience
Work History
CATI Market Research Interviewer
Roy Morgan Research
2020.09 - Current
- Reviewed, classified and recorded survey data in preparation for computer analysis.
- Used strong and eloquent speaking skills in delivering questions to survey participants by phone and prompting responses to complete questionnaires.
- Entered responses from survey participants into internal database using Confirmit to later compile reports or conduct analysis.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines.
- Carried out day-day-day duties accurately and efficiently.
- Maintained energy and enthusiasm in fast-paced environment.
Face to Face Market Research Interviewer
Roy Morgan Research
2018.07 - 2020.03
- Roy Morgan Research – Melbourne, VIC.
- Attended pre-shift briefings and meetings to receive up-to-date information and changes in daily scheduling.
- Followed established guidelines and recommendations from supervisors to complete quality interviews.
- Maintained patience and professionalism despite negative customer interactions.
- Provided feedback and assistance to colleagues on interview techniques and customer service questions.
- Followed strict guidelines to receive unbiased, unprompted responses.
- Performed quality control procedures to verify accuracy of spelling and grammar.
- Recorded customer survey answers verbatim to ensure 100% accurate reporting.
- Maintained confidentiality of customer information.
- Collected and recorded data at various field sites for later assessment and data analysis.
- Validated incoming data to check accuracy and integrity of information while independently locating and correcting concerns.
Market Research Interviewer
Ipsos Australia
Melbourne , VIC
2018.03 - 2019.06
- Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.
- Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge.
Supervisor
Bubba Pizza
Cranbourne East , VIC
2018.06 - 2019.02
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Oversaw and optimized work of 5 kitchen hands performing high-quality kitchen work.
- Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
- Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
- Set overall vision and provided team leadership.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
Bookkeeper
Modern Indian Restaurant
Cranbourne East , VIC
2018.02 - 2018.04
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Monitored, verified and approved invoices and reviewed balances using financial software to assess balance sheet for variances.
- Reported financial data and updated financial records in ledgers and journals.
- Complied with all established policies and performed bank reconciliations, accounts payable/receivable, invoicing, billing, collections.
- Reviewed and filed financial documents, coded accounting entries for data processing and posted daily receipts and payments in accordance with all corporate protocols.
- Analyzed figures, postings and documents to maintain accounting program accuracy.
- Established QuickBooks accounting system to reflect accurate financial records.
- Entered financial information and payments to guarantee accurate and on-time payments for employees and vendors.
Education
Bachelors of Commerce - Accounting and Business Management, Accounting
Punjabi University
Patiala , Punjab INDIA 2015.06 - 2017.06
Diploma - Web Designing
Anu Institute
Punjab , India 2017.07 - 2017.11
High School Diploma -
Government Girls Senior Secondary School
Fatehgarh Sahib, Punjab INDIA 2014.03 - 2015.03
Master of Professional Accounting - Accounting And Business Management
Swinburne University Of Technology
Hawthorn, Victoria (Australia) 2018.02 - 2020.12
Skills
Skilled user of XERO, MYOB and QuickBooks accounting software
undefinedLanguages
Timeline
CATI Market Research Interviewer
Roy Morgan Research
2020.09 - Current
Face to Face Market Research Interviewer
Roy Morgan Research
2018.07 - 2020.03
Supervisor
Bubba Pizza
2018.06 - 2019.02
Market Research Interviewer
Ipsos Australia
2018.03 - 2019.06
Bookkeeper
Modern Indian Restaurant
2018.02 - 2018.04
Master of Professional Accounting - Accounting And Business Management
Swinburne University Of Technology
2018.02 - 2020.12
Diploma - Web Designing
Anu Institute
2017.07 - 2017.11
Bachelors of Commerce - Accounting and Business Management, Accounting
Punjabi University
2015.06 - 2017.06
High School Diploma -
Government Girls Senior Secondary School
2014.03 - 2015.03
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney