Harmandeep Kaur
286 Skeet Road, Harrisdale WA,Australia
Summary
Dedicated and results-driven Service Coordinator with background in NDIS services and disability support. A passionate advocate for the highest quality of care and services in the disability sector. An experienced Support Service Team Leader with a deep commitment to improving the lives of individuals with disabilities and creating meaningful impact.
Overview
5
5
years of professional experience
Work History
Service Coordinator
Amity WA
12.2024 - Current
- Connect participants with relevant services and supports, focus on supporting participants to build skills and connect them to mainstream formal and informal part of communities
- Help participants negotiate service agreements and with providers about the services they offer and the pricing
- Set up appointment bookings and service bookings
- Help participants understand and make the most of their NDIS plan, build their capacity to exercise choice and control, coordinate supports and access local community
- Manage challenges in the support environment, such as access to education, health, or justice services
- Reduce barriers that are preventing participants from implementing or using your NDIS plan as intended, plan ahead for their plan review, and optimize their plan ensuring they are getting most out of the funded supports
- Provide support to strengthen a participant's ability to design and build their support, emphasising linking a broader support system across the delivery of a complex service environment
- Focus on supporting participants to direct their lives, not just their services, e.g crisis and resilience development.
- Apply a time-limited outcomes-focused manner with stakeholders
- Assist participants in connecting with NDIS supports, negotiating solutions with multiple stakeholders, and building their capacity and resilience
- Assist participants in developing knowledge, experience and connections with their community and broader support systems
- Work with the participant to assist them in understanding plan funding and its purpose
- Identify and understand participant confidence and skills assist participants in deciding what they want from services
- Develop and design support solutions to meet participant outcomes
- Assist the participant in identifying and considering support options and linking the participant to the broader systems of support
- Where practical, create a support and action plan to facilitate participant plan implementation
- Assist in resolving crisis points and developing capacity and resilience within the participant's network
- Coach the participant through challenges
- Assist participants in preparing for the review and reporting of their achieved outcomes
Support Service Team Leader
Affirm Care
03.2024 - 10.2024
- Provide practice leadership
- Use a professional approach to the delivery of contemporary, individualised, community based, inclusive care within supported independent living (SIL) accommodation
- Ensure support worker adherence to relevant NDIS, government and Affirm Care policies, procedures, and code of conduct
- Provide feedback to Affirm Care about the quality of services, compliance adherence and risks associated with services
- Raise awareness of possible risks via Affirm Care risk register
- Provide mentoring support to disability support workers and line management of core team support workers
- Provide training to support work team to understand their clients; needs and how to implement strategies
- Ensure case notes and handovers occur for each shift through regular internal auditing
- Coach support workers to complete as per standard and set clear expectations
- Help clients understand the support and services they receive
- Facilitate supported decision making
- Advocate for the client’s needs and uphold their rights
- Help build clients’ capacity
- Manage challenges in the support environment, such as access to health and community services
- Focus on supporting clients to direct their lives, not just their services, e.g
- Crisis and resilience development
- Assist clients to negotiate solutions with multiple stakeholders, while building their capacity and resilience
- Coach the client through challenges
- Assist clients in developing knowledge, experience and connections with their local community and broader support systems
- Develop and design support solutions to meet client outcomes
- Develop individual support plans for clients to ensure that their disability related needs are met and understood
- Adapt support plans for all support workers to understand and implement
- Assist the client in identifying and considering support options and linking the client to broader systems of support
- Coordinate and communicate all client medical appointments to stakeholders
- Support clients to access appropriate medical care and facilitate clients making their own choices regarding the services they wish to access
- Participate in the Affirm Care on-call (after hours) roster
- On-call is responsible for crisis management outside of regular office hours
- They are required to liaise with emergency personal and provide clear, appropriate guidance to workers on how to maintain everyone’s safety
- Assist in resolving crisis points and developing capacity and resilience within the client’s support network
- Oversee and maintain accurate, timely and professional client file documentation as per the requirements from Affirm Care, funding body requirements and all other relevant policies
- Manage incidents effectively, ensuring client and staff safety
Disability Support Worker- Advanced Skills
St Jude’s Health Care Services
01.2022 - 03.2023
- Assessing co-existing needs of the participant, setting up resources to meet them conducting referrals where required, working on implementing the assessed needs through support programs, addressing issues related to their general health and well-being
- Understand and work with clients ranging from low care needs and to high care needs who demonstrate a range of challenging behaviour, assisting them with activities relating to daily living, community support and empowerment
- Providing quality and safe service including the supervision of family contacts, ensuring a trauma informed, culturally sensitive approach to the needs our clients and their families, Work under their general guidance from person seeking support, their family, with clearly defined guidelines
- Engaged the participants in meaningful conversation and activities to enhance their social interactions and mental stimulation
- Communicating frequently with the clients to be able to identify their needs and attend to them accordingly
- Making sure that appointments are made and adhered to with client’s physicians as at when due
- Always Seeing to the availability of a client’s medication and organising finished medication
- Interacting respectfully with client's and their relatives (if the need arises)
- Extend support/care period if the need arises
- In the case of serious side effects or health-related issues, notify the client’s physician and family
- The provision of individualised services to customers in accordance with their support plans
- Monitoring the wellbeing of customers and informing the Coordinator or Manager of any concerns or changes
- Reporting back to the management by way of daily notes, editing participant’s profiles, updating their goals as and when they change and fill in Risk Assessment Documents and Incident documents as and when required
- Ensuring that all documentation is completed in a timely and accurate manner
- Ensuring that St Jude’s Health Care Services or customer property is kept secure against loss, theft or damage and is properly always maintained
- Ensuring that all responsible steps are taken to protect personal safety at work and avoid adversely affecting the health or safety of any other person at the workplace in accordance with requirements under the Work Health and Safety legalization
- Participating in performance reviews
Night Supervisor
St Bartholomew’s House
10.2021 - 04.2022
- Worked responsibly and at times independently in accordance with St Bartholomew’s House policy and procedures
- Provided medication support to residents as per the Medication Policy
- Worked and communicate properly with a range of people from diverse background
- Engaged the participants in meaningful conversation and activities to enhance their social interactions and mental stimulation
- Being responsible for the well-being and safety of clients under care
- Supported clients to achieve short term/ long term recovery goals
- Addressed issues and reported to Manger
- Provided care through the night, checking residents at regular intervals according to their care plan
- Responded to calls for assistance while respecting, always, their privacy, dignity and choice of the residents
- In the case of serious or health-related issues, notify the manager and the client’s family
- Assisted client in their Palliative care
Community and Disability Support Worker
Cares Plus
01.2021 - 03.2022
- Working with children and young people to mentor and support growth in areas including social and independent living skills
- Required to prepare a report in relation to client’s overall progress
- Progress chart must represent client’s last interview and the progress made from extent of difficulties they are facing during that time
- Being responsible for the well-being and safety of clients under care
- Always Seeing to the availability of a client’s medication
- Keep all matters always related to client’s or their families confidential
- In the case of serious side effects or health-related issues, notify the client’s physician and family
- Ensuring that all documentation is completed in a timely and accurate manner
- Where offices are using Mobility Options, community support professionals are required to use the application for all schedule visits as per their training
- Attending and participating in staff meetings and training sessions as directed by the Coordinator
- Communicating frequently with the clients to be able to identify their needs and attend to them accordingly
- Assisted clients become active community members
Disability Support Worker
The Oak on Sussex
01.2020 - 12.2020
- Assessing participant’s needs, supporting with developing and implementing their NDIS plan to achieve or work towards achieving their goals
- SMART goal settings to help them overcome barriers in their recovery path
- Quarterly goal reviews and reporting back to the management
- Referring participant to other agencies depending on their needs and goals
- Reintegrating the participants back in the community by way of participation in the social or cultural activities, suggesting community resources and services, supporting with seeking employment, seeking appropriate housing if required etc
- Support participant with budgeting and some money management tips to reduce their financial vulnerability in the community
- Regular liaison with all the stakeholders in a participant’s life
- Reporting back to the management by way of daily notes, editing participant’s profiles, updating their goals as and when they change and fill in Risk Assessment Documents and Incident documents as and when required
Education
Bachelor of Community Service -
Stott’s College
05.2023
Diploma of Mental Health -
01.2020
Diploma in General Nursing & Midwifery -
09.2010
Skills
- DSC Support Coordination Intensive
- Psychosocial Recovery Certificate
- NDIS Screening Check
- Conducting Quality Checks
- Service and Support Management
- Excellent Communication and Leadership Skills
- Excellent Plan review
- Progress Report writing
Timeline
Service Coordinator
Amity WA
12.2024 - Current
Support Service Team Leader
Affirm Care
03.2024 - 10.2024
Disability Support Worker- Advanced Skills
St Jude’s Health Care Services
01.2022 - 03.2023
Night Supervisor
St Bartholomew’s House
10.2021 - 04.2022
Community and Disability Support Worker
Cares Plus
01.2021 - 03.2022
Disability Support Worker
The Oak on Sussex
01.2020 - 12.2020
Diploma of Mental Health -
Diploma in General Nursing & Midwifery -
Bachelor of Community Service -
Stott’s College
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