Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Harmanjit Kainth

WYNDHAMVALE,VIC

Summary

Dedicated and enthusiastic IT enthusiast with a strong passion for technology, seeking a challenging position to leverage knowledge, problem-solving abilities, and commitment to customer satisfaction. I have been an avid learner and have extensively explored various facets of the industry. My strong drive, coupled with a natural curiosity, has allowed me to develop a good foundation in IT and a deep understanding of its transformative power in today's digital world.

Overview

14
14
years of professional experience

Work History

Team Leader

Independence Australia
Footscray, VIC
11.2020 - Current
  • Assisted the helpdesk team in providing technical support to end-users, both remotely and in-person
  • Responded to incoming support requests via phone, email, and ticketing system, ensuring timely resolution of issues.
  • Diagnosed and troubleshooted hardware, software, and network problems, working closely with team members to escalate complex issues when necessary.
  • Assisted in the installation, configuration, and maintenance of computer systems, printers, and peripheral devices.
  • creating daily notes and tasks in Citrix
  • handing daily emails through office 365
  • record keeping through Citrix
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Identified stock imperfections, assigned grades and noted production concerns based on regular inspections.

Energy Specialist (Call Centre Operator)

Origin Energy
Melbourne, VIC
04.2018 - 11.2020
  • Handled a high volume of incoming customer calls, providing prompt and efficient resolution to inquiries, complaints, and service requests.
  • Data Entry
  • Met and consistently exceeded key performance indicators (KPIs) related to call volume, average handling time, and customer satisfaction ratings.
  • Identified issues, analyzed information and provided solutions to problems.
  • Actively participated in ongoing training and development programs to enhance product knowledge and improve customer service skills.
  • Adapted quickly to changing priorities and worked efficiently under pressure to meet strict deadlines and service level agreements (SLAs).

Membership Coordinator

Costco Wholesale
Docklands, VIC
11.2009 - 07.2018
  • Managed and processed new membership sign-ups, ensuring accuracy and completeness of information
  • Create new or renew memberships using online form database
  • Maintained membership database, ensuring that all information was current and accurate.
  • Educated customers on the benefits and features of Costco membership, helping them make informed decisions
  • Diligently trained all staff employees to be welcoming and helpful to members, which increased overall service expectations.
  • Conducted regular follow-ups with members, ensuring their satisfaction and addressing any feedback or concerns.
  • Handled membership cancellations and resolved any issues or concerns to the satisfaction of the member

Education

Diploma - Full Time 3 Years of Study in Electrical

Diploma in Electrical Engineering
Punjab Technical University

Advanced Diploma in Hospitality
Box Hill, VIC

Skills

  • Office 365 administration, including Exchange Online, SharePoint Online, OneDrive, and Teams
  • knowledge in managing user accounts, groups, and security settings in Office 365 and Active Directory
  • knowledge of Amazon Web Services (AWS) including EC2, S3, IAM, and VPC
  • understanding of subnetting and network architecture
  • Excellent leadership and team management skills
  • Strong problem-solving and troubleshooting abilities
  • Effective communication and interpersonal skills
  • Adaptable and able to work in fast-paced environments

Additional Information

  • Managed and administered Office 365 environment, ensuring efficient collaboration and productivity for users. Configured and maintained Active Directory services, including user accounts, groups, and group policies. Implemented and managed cloud solutions on AWS, optimizing performance, security, and cost-efficiency. Designed and implemented subnetting strategies to enhance network segmentation and security. Collaborated with cross-functional teams to deliver IT infrastructure projects on time and within budget. Provided technical support and troubleshooting assistance for Office 365, AWS, and network-related issues. Developed and executed disaster recovery and business continuity plans. Led a team of IT professionals, fostering collaboration and professional growth. Coordinated with stakeholders to define project scope, objectives, and deliverables. Monitored and reported on project progress, ensuring adherence to timelines and quality standards. Certifications: Office 365 Certification (if applicable) AWS Certified [Associate/Professional/Specialty] (if applicable) [Any other relevant certifications]

Timeline

Team Leader

Independence Australia
11.2020 - Current

Energy Specialist (Call Centre Operator)

Origin Energy
04.2018 - 11.2020

Membership Coordinator

Costco Wholesale
11.2009 - 07.2018

Diploma - Full Time 3 Years of Study in Electrical

Diploma in Electrical Engineering

Advanced Diploma in Hospitality

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Harmanjit Kainth