Summary
Overview
Work History
Education
Skills
Additional Information
Birthdate
Awards
References
Languages
Timeline
Generic
HARMANPREET KAUR

HARMANPREET KAUR

Oxenford,QLD

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

5
5
years of professional experience

Work History

Claim Management Officer

Medibank
05.2021 - Current
  • Providing advice on making a claim and the processes involved.
  • Processing new insurance claims notifications.
  • collecting accurate information and documents to proceed with a claim.
  • Take claims information, log them into system and generate reports.
  • conduct regular audits of random claims for purposes of quality assurance.
  • where possible/appropriate obtain. check the validity of the information provided by the claimant, consultants and other sources.
  • Manage and distribute co-pays, co-insurance maximums and provider settlements.
  • interpretation of the policy wording and policy schedule to determine the extent of coverage and the application of any warranties,conditions or exclusions.
  • The identification and collection of any policy excess/ deductibles and analysing the claim made by a policy holder or third party.
  • Investigate and resolve settlement issues.
  • Investigation potentially fraudulent claim and identifying reasons why payment may not be made.
  • Kept record of phone calls.

customer service advisor

vodafone
03.2020 - 04.2021
  • Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
  • Streamlined call handling processes for increased efficiency and reduced wait times.
  • Boosted sales revenue with upselling techniques and comprehensive product knowledge.
  • Maintained high-quality service standards, ensuring positive customer feedback.

Customer Service

oracle call centre
07.2019 - 03.2020
  • Greeted incoming customers and provided reliable, friendly customer service.
  • Delivered superior customer service and handles client requests.
  • Trained new staff in product knowledge and customer service protocols.

Education

Masters in Business Administration -

Holmes Institute
09.2021

bachelors of science -

pt. Mohan lal sd college.
03.2017

diploma in hospitality -

Spencer college
04.2023

Skills

  • Information Verification
  • Decision-Making
  • Time management abilities
  • Written Communication
  • Interpersonal Communication
  • Organizational Skills
  • Professionalism
  • Multitasking

Additional Information

  • Trained and mentored new team members on company policies and procedures.
  • Successfully handled escalated customer complaints, ensuring a satisfactory resolution and maintaining customer loyalty.
  • Managed high call volumes, assisting customers with product inquiries and resolving technical issues.
  • Won EMPLOYEE OF THE YEAR award.
  • Professional experience in a fast-paced customer service call center environment, resolving customer inquiries and concerns.
  • Efficiently managed a high volume of incoming calls, ensuring customer satisfaction and adherence to service level agreements.
  • Proactively identified and resolved customer issues, resulting in a high rate of customer retention and positive feedback.

Birthdate

08/20/96

Awards

EMPLOYEE OF THE YEAR AWARD.

References

available upon request.

Languages

English
Professional Working
Punjabi
Native or Bilingual
HINDI
Native or Bilingual

Timeline

Claim Management Officer

Medibank
05.2021 - Current

customer service advisor

vodafone
03.2020 - 04.2021

Customer Service

oracle call centre
07.2019 - 03.2020

Masters in Business Administration -

Holmes Institute

bachelors of science -

pt. Mohan lal sd college.

diploma in hospitality -

Spencer college

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HARMANPREET KAUR