Harmanpreet Kaur
Logan Reserve,QLD
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Console Operator
Metro Petroleum
Eagleby, QLD
11.2021 - Current
- Enhanced system efficiency by monitoring and maintaining console operations for optimal performance.
- Reduced downtime by troubleshooting and resolving technical issues promptly, ensuring smooth console operations.
- Improved communication between departments by providing timely updates on console status and potential issues.
- Increased productivity through efficient management of multiple tasks on various consoles simultaneously.
- Ensured data integrity by conducting regular backups, reducing the risk of data loss during console operations.
- Maintained a safe working environment by adhering to established health and safety protocols during console operations.
- Reacted calmly during times of highly stressed or emergency situations.
Customer Service Representative
Golden Casket
Eight Mile Plains, QLD
03.2020 - 10.2021
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Customer Service Representative
Reject Shop
Tamborine Mountain, QLD
03.2020 - 12.2020
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
Front of House Staff Member
Tiger Eye Restaurant
Roma Street
05.2019 - 12.2019
- Streamlined front of house operations by implementing effective organization and communication strategies with team members.
- Ensured smooth flow of service during busy periods by effectively managing reservations and seating arrangements.
- Contributed to positive guest experiences by assisting with menu recommendations and knowledgeably answering questions about food preparation and ingredients.
- Maintained a well-stocked, organized front-of-house workspace for optimal functionality during peak hours.
- Collaborated with back-of-house staff to ensure seamless coordination between kitchen operations and guest service.
Education
Bachelor Degree - Health Sciences
Torrens University Australia
Brisbane, QLDSkills
- CCTV camera monitoring
- Fire alarm monitoring
- Incident Response
- Performance Optimization
- Communication abilities
- Performance Management
- Log updates
- Organizing and Categorizing
- Work Planning and Prioritization
- Time Management
- Customer Service
Timeline
Console Operator
Metro Petroleum
11.2021 - Current
Customer Service Representative
Golden Casket
03.2020 - 10.2021
Customer Service Representative
Reject Shop
03.2020 - 12.2020
Front of House Staff Member
Tiger Eye Restaurant
05.2019 - 12.2019
Bachelor Degree - Health Sciences
Torrens University Australia