Harman Preet Kaur
Tweed Heads,NSW
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Hungry Jack's
Tweed Heads, NSW
09.2023 - 06.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
Chef
The Pub Group
12.2021 - 08.2023
- Maintained well-organized mise en place to keep work consistent.
- Responded to dietary concerns and food allergies, creating dishes to meet customer needs and palates.
- Adapted menus seasonally, incorporating fresh produce to create visually appealing and flavorful dishes.
- Reduced food waste with strategic menu planning and inventory control techniques.
Barista
The Pub Group
08.2022 - 06.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Customer Service Representative
Patel Brothers Supermarket
02.2020 - 05.2021
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Resolved customer issues promptly and professionally, ensuring their continued loyalty to the brand.
- Collaborated with team members to execute store promotions and sales events, driving revenue growth.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Gas-station-attendant
Petroleum
07.2019 - 02.2020
- Inspected fuel pumps and fuel tanks for proper operations and safety.
- Provided assistance to customers with fueling vehicles, promoting safety and efficiency on site.
- Assisted with inventory management, helping to keep stock levels consistent and uptodate.
- Managed merchandise displays effectively, keeping shelves stocked and visually appealing for shoppers'' convenience.
Education
High School Diploma -
Queensford Collage
Parramatta, Australia01.2022
MBIS - IT
Torrens University Australia
Sydney, NSW06.2021
Skills
- Customer Service
- Active Listening
- Data Entry
- Problem-solving abilities
- Store maintenance
- Order Fulfillment
- Stock management
- Staff Training
Languages
English
Full Professional
Timeline
Customer Service Representative
Hungry Jack's
09.2023 - 06.2024
Barista
The Pub Group
08.2022 - 06.2023
Chef
The Pub Group
12.2021 - 08.2023
Customer Service Representative
Patel Brothers Supermarket
02.2020 - 05.2021
Gas-station-attendant
Petroleum
07.2019 - 02.2020
High School Diploma -
Queensford Collage
MBIS - IT
Torrens University Australia
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