Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Harmanpreet Kaur

Newcastle

Summary

Dynamic and results-oriented Customer Service Representative with a proven track record at Subway, where I excelled in problem resolution and active listening. Skilled in both payment processing and enhancing service delivery, I significantly improved customer satisfaction. My approach to customer service is both innovative and efficient, always aiming to exceed expectations.

Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

Subway
03.2024 - 01.2025
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Maintained up-to-date knowledge of product and service changes.
  • Sought ways to improve processes and services provided.

Education

Bachelor of Science - Medical Science

University of Newcastle
Newcastle, NSW
12-2027

No Degree - Computer And Information Systems (CCCA)

Computer Center
Master Mind
03-2024

No Degree - Medical Science

Jawahar Navodaya Vidyalaya
Punjab, India
03-2023

Skills

  • Customer service
  • Active listening
  • Problem resolution
  • Payment processing
  • Order processing
  • Coordination

Languages

English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual

Timeline

Customer Service Representative

Subway
03.2024 - 01.2025

Bachelor of Science - Medical Science

University of Newcastle

No Degree - Computer And Information Systems (CCCA)

Computer Center

No Degree - Medical Science

Jawahar Navodaya Vidyalaya
Harmanpreet Kaur