Harmeet Singh
Brisbane,QLD
Summary
Dynamic IT Support Engineer with proven expertise at WSP, excelling in network troubleshooting and user account management. Adept at enhancing IT service delivery through innovative problem-solving and effective communication. Successfully implemented best practices for data security, significantly improving user satisfaction and operational efficiency.
Overview
8
8
years of professional experience
1
1
Certification
Work History
IT Technician
HSAK enterprise pvt ltd
perth, QLD
03.2023 - Current
- Analyzed system requirements to enhance IT service delivery and support.
- Collaborated with cross-functional teams to troubleshoot and resolve technical issues.
- Developed documentation for system configurations and standard operating procedures.
- Implemented software updates and patches to maintain system security and performance.
- Provided user training on new applications and technology solutions for improved efficiency.
- Monitored network performance to ensure optimal functionality and reliability.
- Supported project management by coordinating IT resources and timelines effectively.
- Conducted research on emerging technologies to recommend improvements in IT services.
- Provided support to end-users in troubleshooting application issues.
- Identified areas of improvement in existing systems and proposed changes accordingly.
- Analyzed project requirements and created test plans accordingly.
- Resolved complex technical issues by providing innovative solutions.
- Collaborated with team members to deliver projects within scheduled deadlines.
- Coordinated installation of updated computer programs and systems.
- Configured networks, servers, storage devices and other equipment as per client requirements.
- Developed and implemented IT solutions to streamline business processes.
- Provided training to end-users on how to use newly deployed systems effectively.
IT Support Engineer
WSP
Brisbane, QLD
10.2022 - 03.2023
- Provided technical support for hardware and software issues across multiple platforms.
- Managed user accounts and permissions in the organization's IT systems.
- Diagnosed and resolved network connectivity problems for students and staff.
- Collaborated with team members to improve support ticket resolution processes.
- Conducted training sessions for staff on new software applications and tools.
- Assisted in maintaining IT equipment inventory and asset management records.
- Implemented best practices for data security and user privacy compliance.
- Responded promptly to user inquiries via phone, email, and in-person support.
- Performed troubleshooting to diagnose and resolve complex technical problems.
- Provided technical support to end-users on a variety of computer software and hardware issues.
- Created technical documentation for internal use by IT staff members.
- Developed and maintained user accounts, permissions, and access rights.
- Maintained inventory records of all hardware components within the organization's network.
- Configured routers and switches according to organizational specifications.
IT Support Engineer
Wings Education Centre
Brisbane, QLD
06.2022 - 10.2022
- Provided technical support for hardware and software issues across multiple platforms.
- Managed user accounts and permissions in the organization's IT systems.
- Diagnosed and resolved network connectivity problems for students and staff.
- Collaborated with team members to improve support ticket resolution processes.
- Conducted training sessions for staff on new software applications and tools.
- Assisted in maintaining IT equipment inventory and asset management records.
- Implemented best practices for data security and user privacy compliance.
- Responded promptly to user inquiries via phone, email, and in-person support.
- Performed troubleshooting to diagnose and resolve complex technical problems.
- Provided technical support to end-users on a variety of computer software and hardware issues.
- Created technical documentation for internal use by IT staff members.
- Developed and maintained user accounts, permissions, and access rights.
- Maintained inventory records of all hardware components within the organization's network.
- Configured routers and switches according to organizational specifications.
- Analyzed system logs, identified potential issues, and implemented solutions in a timely manner.
- Assisted with network infrastructure design and implementation.
Customer service representative
Cabbage Patch Discount Grocer
Brisbane, QLD
09.2019 - 05.2022
- Documentation and recording keeping for accounting purposes.
- Develop and maintain a professional relationship with third party carriers, customers and ensuring our brands reputation and values are portrayed.
- Ensured all records are kept up to date maintaining accuracy and that any interaction required with offsite personnel or management is conducted in a professional manner.
- Addresses Customer complaints and grievances.
- Bookings for the services.
- Ensures compliance with safe work practices by the team members.
- Works closely with the team and the management to ensure smooth running of operations.
- Participate in team meetings and appropriate corporate meetings and activities.
- Participate in periodic sessions to provide performance feedback and input for coaching and technical direction and participate in annual review process and delivery.
- Participate in continual improvement of standards, processes and procedures required to deliver high quality service, and auditing and analyzing systems to ensure security and data integrity.
- Provided technical support for desktop hardware and software issues.
- Diagnosed and resolved network connectivity problems for users.
- Installed and configured operating systems and applications on user devices.
- Managed user accounts and permissions in Active Directory systems.
- Assisted with IT asset inventory management and documentation processes.
- Collaborated with team members to improve support ticket resolution processes.
- Trained end-users on software usage and best practices for troubleshooting.
- Maintained system updates and security patches across desktop environments.
- Installed, configured and maintained computer hardware, software and peripherals.
- Troubleshot network connectivity issues for both wired and wireless connections.
- Provided technical assistance to users in person, via phone or email.
- Resolved printer problems remotely or onsite as needed by users.
- Configured user accounts, permissions and passwords according to company policies.
Help Desk Analyst
Mehta Associates
05.2018 - 05.2019
- User query and issue handling by ensuring user queries and issues are captured, validated, and triaged for further processing.
- Provide first line help-desk service, support and advice to users on hardware and software issues.
- Maintain documentation of existing systems.
- Facilitate the on-boarding of new starters throughout the region.
- Collaborate with international colleagues and end-users daily.
- Research, install, and configure new equipment and software.
- Ensure that issues are escalated appropriately.
- User management in accordance with IT Security Policy.
- Develop user guides and provide training on key IT applications as directed by the Service Desk Manager.
- Worked on 24x7 Environment on Shift bases (A Good Exposure in a Technical Support centre environment).
- Responsible for user account administration in Active Directory and Office 365.
Mathematics Tutor
DAV Public School
11.2017 - 04.2018
- Provide helpful and responsive student support.
- Proactively assist in supporting, responding to and resolving mathematical problems.
- Provide ad-hoc problem-solving training and support.
- Ensure all problems led initiatives are completed in a timely manner.
- Provided meaningful math instruction to improve math skills of children.
- Diversified teaching techniques and learning tools help students with differing ability levels and varied learning modalities.
- Cultivated relationships with parents for complete support network.
Education
Master of Information Technology - Software Engineering
Federation University Australia
Bachelor of Technology - Computer Science
Help Desk Professional -
Udemy
Fundamentals of IT -
Udemy
Mentor -
Coder dojo
Skills
- Exchange Console
- Network troubleshooting
- Time management
- SharePoint
- MS Teams
- Remote Troubleshooting
- MS OFFICE 365
- LAN/WAN
- Active Directory
- Customer Service
- JIRA
- Analytical skills
- DHCP
- MS Project
- DNS
- SQL
- Problem Solving
- IT Service Management Tool (service desk plus)
- Communication Skills
- Service now
Certification
- Help Desk Professional, Udemy
- Fundamentals of IT, Udemy
- Mentor, Coder Dojo
Timeline
IT Technician
HSAK enterprise pvt ltd
03.2023 - Current
IT Support Engineer
WSP
10.2022 - 03.2023
IT Support Engineer
Wings Education Centre
06.2022 - 10.2022
Customer service representative
Cabbage Patch Discount Grocer
09.2019 - 05.2022
Help Desk Analyst
Mehta Associates
05.2018 - 05.2019
Mathematics Tutor
DAV Public School
11.2017 - 04.2018
Master of Information Technology - Software Engineering
Federation University Australia
Bachelor of Technology - Computer Science
Help Desk Professional -
Udemy
Fundamentals of IT -
Udemy
Mentor -
Coder dojo