Harmeet Singh Gujral
Summary
Goal-oriented IT Professional well-versed in motivating and overseeing IT devices and performance to increase client satisfaction and enable sustained growth. Seek to bring experience and knowledge to new role with room for advancement.
Overview
11
11
years of professional experience
Work History
E-Waste and ICT Technician
Shred-X Secure Destruction
04.2021 - Current
- Assessed customer's needs and coordinated with support groups to service customer as per NAID and companies policies.
- Coordinating with sales and operational department to plan, update and track job activity within company CRM system.
- Processing jobs onsite at customer's sites.
- Kept detailed track of asset maintenance and potential future costs to accurately portray data and advise clients.
- Maintaining ZERO data breach.
- Liaising with 3rd party vendors to arrange pickups and collections.
- Identifying assets to be disposed, recycle and repurpose as customer's request.
- Retaining asset reports including make, model, serial number of the asset and storage media if any.
L1 Desktop Support Engineer
Vayam InfoSolution Pvt.Ltd
07.2013 - 02.2014
- Managing and providing technical solution to more than 100 users at WIPRO BPO call centre.
- Working with internal team to develop and maintain IT solutions for multiple users.
- Working with Server and Network teams to track and maintain server/network related devices.
- Maintaining asset report and cable tracking in server room.
- Managing tickets on CRM as per SLA.
Technical Executive
Whitemark Limited
11.2012 - 06.2013
- Understanding client's requirements and proving them with the best solutions/products.
- Providing pre-sale presentations and demonstrations to customers.
- Providing post-sale training and service for the product.
- Preparing government tenders and checklists.
- Managing deliveries of the products.
Education
MBA - Project Management
Asia Pacific International College
Melbourne, VIC10.2016
Bachelor of Technology - Computer Science
Maharshi Dayanand University
Haryana, India05.2012
Diploma - Diploma in Computer Engineering
Board of Technical Education
Delhi, India06.2009
Skills
- Serve Customers
- Verbal and Written Communication
- Computer Hardware Knowledge and Tagging
- Critical Thinking
- Data Integrity
- Technical Documentation
- Operational Standards
Timeline
E-Waste and ICT Technician
Shred-X Secure Destruction
04.2021 - Current
L1 Desktop Support Engineer
Vayam InfoSolution Pvt.Ltd
07.2013 - 02.2014
Technical Executive
Whitemark Limited
11.2012 - 06.2013
MBA - Project Management
Asia Pacific International College
Bachelor of Technology - Computer Science
Maharshi Dayanand University
Diploma - Diploma in Computer Engineering
Board of Technical Education
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