KARAN SARAO
BUTLER,WA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
RAC
01.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Property Inspector
Property Reports Plus
09.2022 - 12.2022
- Attend Real Estate offices to collect and return keys
- Complete reports using many different apps, and thoroughly photograph the properties
- Did a detailed voice recording of the properties
- Completed written reports for Routine Inspections and Final Bond Inspections
- Ensure all reports are checked and photos uploaded daily.
Process Worker
HS Fresh Foods
04.2022 - 09.2022
- Monitor food cooking machines and make adjustments to the controls for devices such as boilers, ovens, fryers and cookers
- Lifting heavy items up to 35kg
- Program kitchen equipment to operate according to company and recipe standards and make changes to cooking temperature and time
- React to any type of alarms or malfunctions of the equipment and operate the shut-off switch when necessary
- Load raw ingredients into the cooking machine and measure the amount needed by following company recipes and industry standards
- Comprehend written instructions and recipes from the company when putting together ingredients and starting a new batch of products
- Remove the finished product from the production line and push batches to the next step of the process for packaging
- Verify that each finished item meets the quality standards of the company by observing the size, shape and luster of each snack item
- Sanitize all materials and machinery parts at the end of each shift and clean the workspace at the worker station by following company cleanliness standards.
Chef
Lygon Charcoal Grill and Steakhouse
04.2019 - 02.2022
- Set up the kitchen with cooking utensils and equipment, like knives, pans and kitchen scales
- Study each recipe and gather all necessary ingredients
- Cook food in a timely manner
- Delegate tasks to kitchen staff
- Inform wait staff about any specials
- Ensure appealing plate presentation
- Supervise Cooks and assist as needed
- Slightly modify recipes to meet customers’ needs and requests (e.g
- Reduce salt, remove dairy)
- Monitor food stock and place orders
- Check freshness of food and discard out-of-date items
- Experiment with recipes and suggest new ingredients
- Ensure compliance with all health and safety regulations within the kitchen area.
Accommodation Services employee
Moran Aged Care
07.2020 - 10.2020
- Responsibilities as Kitchen Staff: Ensured responsibility for the quality and quantity of food served
- Overseen that meals are prepared and served on schedule
- Developed, revised, and adapted work techniques and methods
- Maintained accurate records and reports
- Set up workstations with all needed ingredients and cooking equipment
- Prepare ingredients to use in cooking (chopping and peeling vegetables, cutting meat etc.)
- Keep a sanitized and orderly environment in the kitchen
- Ensure all food and other items are stored properly
- Monitor stock and inform the chef when there are shortages
- Responsibilities as Cleaner: Performing daily general cleaning duties and carpet cleaning
- Cleaning the desks and other assets on a daily basis of aged care
- Maintaining a high precaution level while cleaning costly and delicate articles
- Observing absolute cleanliness at cabins of senior officials and meeting rooms
- Ensured safety measures are followed while cleaning
- Deep cleaning resident’s rooms, emptying trash, and disinfecting toilets and lobby
- Clean restrooms, cleaning toilets, urinals, and sinks
- Mop floors, filled paper towel, toilet paper, and soap dispensers
- Remove trash, and emptied waste containers
- Transport garbage from the premises to the selected area
- Clean entry door glass from inside and outside
- Keep janitor’s cabinet in a clean, tidy and organized condition
- Damp-wipe containers as needed.
Customer service representative
Vodafone
01.2017 - 03.2019
- Resolved an average of 350 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy and volume)
- Became the lead “go-to” person for new reps and particularly challenging calls as one of the company’s mentors and trainers of both new and established employees
- Helped company attain the highest customer service ratings (as determined by external auditors)—earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness
- Commended for initiative, persuasiveness, intense customer focus and dependability in performance evaluations.
Customer Service Representative
Time Out Federation Square
09.2017 - 05.2018
- Prepare tables by setting up linens, silverware, and china
- Greet and escort customers to their tables
- Present the menu and provide detailed information when asked (e.g
- About portions, ingredients or potential food allergies)
- Inform customers about the day’s specials
- Offer menu recommendations upon request
- Take accurate food and drinks orders, using a POS ordering software, regular order pad, or by memorization
- Communicate order details to the Kitchen Staff
- Serve food and drinks
- Up-sell additional products when appropriate
- Deliver checks and collect bill payments
- Carry dirty plates, glasses and silverware to kitchen for cleaning
- Check customers’ IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages
- Meet with the Head Cook to review daily specials, changes on the menu and service specifications for reservations (e.g
- Parties)
- Follow all relevant health department regulations
- Provide excellent customer service to guests.
Customer Service
Wood ‘n’ Chimney
02.2017 - 09.2017
- Greeting customers
- Back up crew members in the event of absences and work overload
- Take orders from and serve food and beverages to patrons
- Perform consistent check-ins with patrons to ensure satisfaction and address complaints swiftly
- Answer questions about the menu and make recommendations when appropriate or requested
- Assist a team of hosts and hostesses by greeting, seating, and thanking customers
- Communicate with kitchen staff directly and via computers.
Service Attendant
AHS Hospitality
03.2016 - 01.2017
- Greeting customers take and assemble orders and receive payments
- Back up crew members in the event of absences and work overload
- Stock and inventory control
- Assisting new crew members
- Enforcing a high standard of food, health and safety legislation.
Education
Certificate III and IV in Commercial Cookery -
Victorian Academy of Commerce and Technology Startups
Melbourne, Australia01.2019
Bachelor of Tourism and Hospitality Management -
Academies Australasia Polytechnic
Melbourne, Australia01.2018
Certificate IV in Frontline Management (BSB40812) -
Academies Australasia Polytechnic
Melbourne, Australia01.2015
Skills
- Excellent communication skills
- Team player and strong analytical skills
- Ability to work well unsupervised
- Ability to work under pressure in demanding situation with professionalism
- Data Collection
- Call Management
- Information Security
- Product Knowledge
- Data Entry
- Consultative Sales
- Call Center Operations
- Customer Service
Work Rights And Availability
Full Time, Own Car
References
Tony Ibe
0404496461
Sam Josan
0420305675
Anna Omeragic
0455502442
Timeline
Customer Service Representative
RAC
01.2023 - Current
Property Inspector
Property Reports Plus
09.2022 - 12.2022
Process Worker
HS Fresh Foods
04.2022 - 09.2022
Accommodation Services employee
Moran Aged Care
07.2020 - 10.2020
Chef
Lygon Charcoal Grill and Steakhouse
04.2019 - 02.2022
Customer Service Representative
Time Out Federation Square
09.2017 - 05.2018
Customer Service
Wood ‘n’ Chimney
02.2017 - 09.2017
Customer service representative
Vodafone
01.2017 - 03.2019
Service Attendant
AHS Hospitality
03.2016 - 01.2017
Certificate III and IV in Commercial Cookery -
Victorian Academy of Commerce and Technology Startups
Bachelor of Tourism and Hospitality Management -
Academies Australasia Polytechnic
Certificate IV in Frontline Management (BSB40812) -
Academies Australasia Polytechnic
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