Harminder Kaur
Donnybrook,Australia
Summary
Dynamic professional with extensive experience in client engagement and outcome management at AAA Nextt. Proven ability to lead teams and implement effective support programs. Expertise in report writing and time management, enhancing resident well-being and independence through strong relationship building.
Overview
2026
2026
years of professional experience
Work History
House Leader/ Client Experienced Lead
AAA Nextt
Melbourne, Victoria
04.2019 - Current
- Coordinated support services for residents in shared house and SIL settings.
- Provided leadership and mentorship to staff, promoting customer-centered practices.
- Implemented specific service models within shared house and SIL environments.
- Developed and executed residents’ skill enhancement and behavior support programs.
- Scheduled staff shifts and managed changes as needed.
- Acted as primary contact for incident response, ensuring compliance with fire and safety standards.
- Trained staff, reviewed documentation, and monitored interactions with residents.
- Fostered positive relationships through strengths-based support for each resident.
Disability Support Worker/ Service Leader
Autism Plus
Dingley Village, Victoria
07.2015 - 04.2018
- Created avenues for participation in community activities, including swimming, picnics, and library visits.
- Delivered in-home support to promote skill acquisition and relaxation opportunities.
- Coordinated group gatherings to foster connections among individuals with shared interests.
- Guided clients in engaging with holiday programs like bowling and trampolining, providing caregiver respite.
- Assisted during organized activities in both park and home settings.
- Implemented personalized sensory diets tailored to individual client needs.
- Supplied targeted support for skill enhancement through sensory games and creative art activities.
Disability Support Worker
Connecting Skills Australia (CSA) Vic.
07.2015 - 07.2016
- Ensured safe environment and duty of care for all clients and staff.
- Supported clients in accessing community resources and services.
- Assisted clients in fulfilling personal care needs, including toileting.
- Applied correct manual handling techniques to provide physical support, such as using hoists.
- Facilitated meal assistance for clients as necessary.
- Encouraged client self-advocacy and allowed adequate time for communication.
- Promoted independence by teaching essential life skills to clients.
- Maintained client privacy and dignity while addressing individual needs.
- Participated in team meetings, training sessions, and supervision discussions.
Disability Support Worker
NORTHCOTT Society Tamworth NSW
Tamworth, NSW
01.2013 - 01.2015
- Supported clients in meeting personal objectives through comprehensive care strategies.
- Delivered personal care that enhanced quality of life and independence.
- Evaluated community access points for improved client engagement.
- Helped clients with daily chores like cooking and cleaning, fostering independence.
- Encouraged skill maintenance and mobility through targeted activities.
- Designed both fun and therapeutic activities to alleviate grief among clients.
- Updated essential client files, ensuring adherence to care standards.
- Collaborated with transdisciplinary teams to formulate individualized support programs.
Disability Support Worker
ADHC (Ageing, disability and Home care) NSW
, NSW
01.2012 - 01.2015
- Delivered personal care services to enhance client well-being.
- Accessed community resources to support client needs.
- Assisted clients with daily chores, including cooking and cleaning.
- Facilitated skill retention and mobility through personalized activities.
- Transported clients to day programs and social visits with family or friends.
- Planned engaging activities to promote enjoyment and reduce grief.
- Updated client files, including medical records and personalized care plans.
As a Casual Disability Support Worker and PCA
Access unlimited care service
Melbourne
01.2010 - 01.2012
- Facilitated personal care to ensure comfort and dignity for clients.
- Engaged with community clients to evaluate needs effectively.
- Performed basic household duties like cooking and cleaning to aid clients.
Disability Support Worker
Woorinyan Day Services
Melbourne
01.2009 - 01.2012
- Planned and organized activities tailored to individual needs.
- Communicated effectively with individuals using appropriate methods.
- Applied OH&S policies and procedures to ensure safety standards.
- Facilitated transportation for clients to and from buses during morning and evening hours.
- Engaged individuals in activities that promote well-being and reduce grief.
- Coordinated community outings, including bowling and basketball, to enhance social participation.
- Utilized community networks to support individuals in accessing resources.
- Addressed behavioral issues through effective intervention techniques.
As a Student on Field Placement
WHISE (Women’s Health In South East, Melbourne)
Melbourne
- Plan for the project to focus the problems of International Indian girls
- Work on project in a group.
- Make appointments with girls for survey.
- Drafting questionnaire to get the appropriate information.
- Planning & Conducting Workshops.
- Use research and group activities skills.
- Use networking skills.
- Use appropriate communication.
- Analyses the report.
Education
Cert. IV - Disabilities
Pragmatic Training
Frankston, VIC04-2012
Diploma - Youth Welfare Work
Cambridge International College
06-2010
Diploma - Community Welfare
Cambridge International College
Melbourne, VIC09-2009
Year 12 - Medical science
Skills
- Client engagement and experience
- Client outcome management
- Computer proficiency in Microsoft Office
- Minibus driving and client transport
- Verbal and written communication
- Report writing accuracy
- Time management skills
- Judgment and decision-making
- Planning and organization
- Client motivation and leadership
- Training and supervision of staff
- Team collaboration and support
- Management delegation and development
- Quality assurance and flexibility
- Active listening and empathy
Languages
Languages Known: English, Hindi and Punjabi.
References
Available on request
Timeline
House Leader/ Client Experienced Lead
AAA Nextt
04.2019 - Current
Disability Support Worker/ Service Leader
Autism Plus
07.2015 - 04.2018
Disability Support Worker
Connecting Skills Australia (CSA) Vic.
07.2015 - 07.2016
Disability Support Worker
NORTHCOTT Society Tamworth NSW
01.2013 - 01.2015
Disability Support Worker
ADHC (Ageing, disability and Home care) NSW
01.2012 - 01.2015
As a Casual Disability Support Worker and PCA
Access unlimited care service
01.2010 - 01.2012
Disability Support Worker
Woorinyan Day Services
01.2009 - 01.2012
As a Student on Field Placement
WHISE (Women’s Health In South East, Melbourne)
Cert. IV - Disabilities
Pragmatic Training
Diploma - Youth Welfare Work
Cambridge International College
Diploma - Community Welfare
Cambridge International College
Year 12 - Medical science
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