Harmony Hukatai
Warrnambool,VIC
Summary
Dynamic leader with proven expertise in operations management and customer relations, honed at Platypus Shoes and Woolworths. Excelled in fostering team unity, enhancing customer satisfaction, and streamlining inventory control. Skilled in problem-solving and team leadership, consistently achieving positive outcomes in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Store Manager
Platypus Shoes
Warrnambool, VIC
04.2022 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Approved regular payroll submissions for employees.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
Assistant Service Manager
Woolworths
Warrnambool, VIC
03.2016 - 04.2022
- Met with customers to discuss service needs and develop effective and practical solutions.
- Met with customers to discuss service needs and offer available solutions.
- Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally.
- Managed a team of technicians to ensure timely completion of maintenance tasks and high-quality workmanship.
- Provided exceptional customer service through clear communication, addressing concerns, and offering appropriate solutions.
- Resolved customer complaints in professional and timely manner.
- Coordinated with other departments to maintain streamlined and productive workflow.
Education
High School Diploma -
Brauer College
Warrnambool2015
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Team Leadership
- Training and mentoring
- Inventory Management
- Operations Management
- Leadership Development
- Bank and Safe Deposits
Timeline
Store Manager
Platypus Shoes
04.2022 - Current
Assistant Service Manager
Woolworths
03.2016 - 04.2022
High School Diploma -
Brauer College