Harmony Irvin
Hervey Bay,QLD
Summary
Well-organized team member bringing over 6 years of experience, upbeat nature and expertise in food preparation. Superior skills in organizing ingredients, minimizing waste and sanitizing kitchen surfaces. Motivated team player with history of working with little oversight to optimize performance.
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Safe Food Handling and training in Health and Fitness . Motivated to learn, grow and excel in any industry to obtain further skills.
Committed to maintaining clean and organized work areas for food prep and storage. Provides active support to cooks by sanitizing equipment and tools, monitoring food portions and filling containers for take-out requests. Eager to help new staff members develop quick, clean workflows without sacrificing service quality.
Reliable, friendly individualized service in store-front parlors and shops. Excellent multitasking and customer service skills. Flexible team member with experience preparing personal food orders, restocking inventory and operating cash registers.
Motivated team member with experience working closely with teammates to serve guests. Diligently follows recipes to prepare food ingredients and complete dishes. Conscientious and self-directed professional successful at working quickly and accurately.
Responsible staff member offering proven skills maintaining clean kitchens and promoting customer satisfaction through exceptional service. Dedicated to completing fast-paced work and properly handling food. Service-driven team player good at connecting with people resulting in repeat customers.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Tour Guide/ Deckhand
Eco Marine Tours
01.2024 - Current
- Enhanced visitor experience by providing engaging and informative tours of various attractions.
- Increased customer satisfaction through attentive listening and personalized tour adjustments based on group interests.
- Improved group safety by vigilantly monitoring tour participants and implementing strict adherence to safety guidelines.
- Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
- Received numerous positive reviews from clients, reflecting strong communication skills and in-depth knowledge of tour subjects.
- Strengthened relationships with local businesses by collaborating on promotional events and crosspromotions.
Tour Guide/ Deckhand
Tasman Venture
07.2022 - Current
- Enhanced visitor experience by providing engaging and informative tours of various attractions.
- Increased customer satisfaction through attentive listening and personalized tour adjustments based on group interests.
- Improved group safety by vigilantly monitoring tour participants and implementing strict adherence to safety guidelines.
- Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
Mixed Martial Arts Instructor
Integrated Martial Arts Academy
01.2022 - Current
- Instructed on proper breathing techniques, stances and forms.
- Taught both core principles and fighting techniques to students of all levels.
- Coached new students by breaking down techniques into simple moves.
- Provided lectures and demonstrations to parents, companies and other members of public to promote safety.
Restaurant Waitress
Palavas Les Flots
03.2022 - 03.2023
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Used cash registers and credit card machines to cash out customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Checked identification for minimum age for sale of alcoholic beverages.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Informed customers about daily and seasonal specials.
- Stayed up-to-date on menu changes to help customers make food choices.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Inspected dishes and utensils for cleanliness.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Met with chef to review daily specials and menu changes.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
Food Service Worker
Zambrero
05.2020 - 01.2022
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Greeted customers at counter to fulfill requests and answer questions.
Restaurant Waitress
Santinis
08.2021 - 11.2021
- Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
- Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
- Completed credit payments via card processing systems.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Noted special patron requests and followed up with kitchen to confirm delivery.
Assistant Martial Arts Instructor
Integrated Martial Arts Academy
02.2016 - 04.2019
- Instructed on proper breathing techniques, stances and forms.
- Taught both core principles and fighting techniques to students of all levels.
- Organized and led pertinent events such as gradings, workshops, boot camps, gashukus and tournaments.
- Oversaw competition preparation for Level athletes with advanced proficiency in Martial Arts Discipline.
- Evaluated student performance to determine promotion in rank.
- Imparted key etiquette points, discipline and respect.
- Provided lectures and demonstrations to parents, companies and other members of public to promote safety.
- Coached new students by breaking down techniques into simple moves.
- Helped clients set and achieve health and wellness goals.
- Educated students on Area of study by applying variety of instructional techniques within hands-on curriculum.
Education
Year 12 - Certificate 3 in Fitness
Hervey Bay State High School
Pialba, QLD11.2021
Skills
- Problem Solving
- Portion Control
- Coaching and Mentoring
- Team Building
- Verbal and Written Communication
- Salad Bar and Buffet Maintenance
- Dishwasher Operation
- Decision Making
- Customer Service
- Proper Food Storage
- Kitchen Staff Support
- Relationship Building
- Cleaning and Sanitizing
- Payment Processing
- Conflict Negotiation
- Sweeping and Mopping
- Beverage Service
- Flexible and Adaptable
- Attention to Detail
- Work Coordination
- Creative Thinking
- Safe Food Handling
- Accurate Cash Handling
- Standards Compliance
- Cash Register Operation
- Reliable and Punctual
- Team Leadership
- Food Preparation
Certification
Certificate 3 in fitness
Timeline
Tour Guide/ Deckhand
Eco Marine Tours
01.2024 - Current
Tour Guide/ Deckhand
Tasman Venture
07.2022 - Current
Restaurant Waitress
Palavas Les Flots
03.2022 - 03.2023
Mixed Martial Arts Instructor
Integrated Martial Arts Academy
01.2022 - Current
Restaurant Waitress
Santinis
08.2021 - 11.2021
Food Service Worker
Zambrero
05.2020 - 01.2022
Assistant Martial Arts Instructor
Integrated Martial Arts Academy
02.2016 - 04.2019
Year 12 - Certificate 3 in Fitness
Hervey Bay State High School
Certificate 3 in fitness
Similar Profiles
Makaela WeathersMakaela Weathers
Shark Safety Diver at Deep Blue Eco ToursShark Safety Diver at Deep Blue Eco Tours
Jaya ValleJaya Valle
Boat Captain at Coastal Wildlife Eco ToursBoat Captain at Coastal Wildlife Eco Tours
Keith AndersonKeith Anderson
Owner/Operator at Stressless Eco Friendly ToursOwner/Operator at Stressless Eco Friendly Tours