Harmony Johnson
Salisbury Downs,SA
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Manager
Hungry Jack's
Adelaide, SA
02.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Mentored team members to enhance professional development and accountability in workplace.
Shift Supervisor
Hungry Jack's
Adelaide, SA
01.2024 - 02.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
Crew Coach
Hungry Jack's
Adelaide, SA
10.2023 - 01.2024
- Facilitated open communication among crew members, fostering trust and collaboration within the team.
- Enhanced team performance by implementing effective coaching strategies and providing constructive feedback.
- Established clear expectations for each crew member''s role, increasing accountability and reducing misunderstandings.
- Fostered a positive work environment, enhancing crew morale and job satisfaction.
Crew Member
Hungry Jacks
03.2021 - 07.2023
- Experience with customer service and handling money.
- Took orders, prepared meals, and collected payments.
- Worked front counter, drive-thru and other areas.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Promoted a positive work environment through effective communication and teamwork among staff members.
Work Experience
St Agnes Primary School
Adelaide, SA
06.2021 - 06.2021
- Working with grade 1’s in assistant teaching, for duration of a week.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
Education
Indie School
09.2022
Tyndale Christian School
07.2021
Skills
- Problem solver
- Money Handling
- Customer Relations
- Team motivation
- Staff Training and Development
- Organised
- Orientation and training
- Passionate about people
- Product and service knowledge
- Trustworthy and respectful
- Task focused
Certification
First aid Pro
first aid certified (expires 2027)
Training United
serve safe certificate
Availability
- Everyday 24/7
Age
18
Awards
- Shining light award - 2015
- Junior School Vice Captain - 2017
- Christian Citizenship Award - 2017
References
Tamara Carter, tamara.carter@indie.edu.au
Timeline
Assistant Manager
Hungry Jack's
02.2024 - Current
Shift Supervisor
Hungry Jack's
01.2024 - 02.2024
Crew Coach
Hungry Jack's
10.2023 - 01.2024
Work Experience
St Agnes Primary School
06.2021 - 06.2021
Crew Member
Hungry Jacks
03.2021 - 07.2023
Indie School
Tyndale Christian School