Summary
Overview
Work History
Education
Skills
Timeline
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Harmony Lord

Harmony Lord

Flagstone,QLD

Summary

I am a genuine, caring, and dedicated individual whose life experience has shaped me into a natural nurturer and leader. My background in foster care has instilled in me deep empathy, patience, and the ability to create safe, supportive environments where people feel valued and understood. These qualities extend into every aspect of my professional life, where I approach challenges with resilience, compassion, and a strong sense of responsibility.

Alongside this, I bring practical expertise in hair salon management, where I have developed skills in:

• Customer Care & Service Excellence – ensuring every client feels welcomed, listened to, and confident in their experience.

• Team Leadership & Training – guiding stylists and staff with encouragement, fostering a positive and collaborative workplace.

• Scheduling & Operations – managing appointments, coordinating workflow, and maintaining smooth day-to-day operations.

• Inventory & Product Knowledge – overseeing stock, recommending products, and ensuring the salon is always well-prepared.

• Health, Safety & Cleanliness Standards – upholding professional standards to create a safe and inviting environment.

What sets me apart is the combination of my heart-led approach and my practical management skills. Whether supporting young people through foster care or leading a salon team, I bring kindness, integrity, and a steady presence that inspires trust. I believe in creating spaces—both personal and professional—where people feel seen, cared for, and empowered to thrive.

Overview

11
11
years of professional experience

Work History

Hair Salon Assistant

Kyanne Bismark
Mount Gravatt , QLD
01.2024 - 07.2024
  • Assisted stylists with client consultations and service preparations.
  • Maintained cleanliness of salon areas and equipment throughout the day.
  • Organized and stocked salon products to ensure availability for services.
  • Supported scheduling and appointment management for a busy salon environment.
  • Provided exceptional customer service to enhance client satisfaction and loyalty.

Support worker

Spinal Life Australia
Bundaberg, QLD
01.2023 - 09.2023
  • Assisted clients with daily living activities and personal care needs.
  • Monitored client wellbeing and reported any changes or concerns to relevant staff members.
  • Assisted clients with personal care, such as showering and dressing.
  • Provided emotional and practical support to vulnerable adults.
  • Developed positive relationships with service users and maintained professional boundaries at all times.

Salon Manager

Sherrie Harbourn
Bundaberg, QLD
10.2020 - 12.2022
  • Oversaw daily salon operations and staff management to ensure smooth workflow.
  • Trained and mentored new stylists on techniques and best practices for client service.
  • Managed inventory levels, ordering supplies, and maintaining stock for salon efficiency.
  • Implemented scheduling systems to optimize appointments and reduce client wait times.
  • Resolved customer complaints promptly to maintain a positive salon environment.

Foster Care Provider

Foundations care
Bundaberg, QLD
10.2013 - 08.2020
  • Coordinated with social workers to ensure compliance with care plans and regulations.
  • Provided daily care and supervision for children in foster care settings.
  • Developed individualized routines to support children's emotional and physical needs.
  • Facilitated communication between children, families, and support services.
  • Implemented safety protocols to create a secure environment for all residents.
  • Assisted in developing life skills such as budgeting, cooking, cleaning, job searching.
  • Supervised visits between biological parents and their children while ensuring safety protocols were followed.

Education

High School Diploma -

Macksville State High School
Macksville NSW
12-2008

Skills

  • Client consultation
  • Salon sanitation
  • Product knowledge
  • Appointment scheduling
  • Inventory management
  • Customer relationship management
  • Client assistance
  • Wellbeing monitoring
  • Emotional support
  • Effective communication
  • Team collaboration
  • Personal care assistance
  • Daily living support

Timeline

Hair Salon Assistant

Kyanne Bismark
01.2024 - 07.2024

Support worker

Spinal Life Australia
01.2023 - 09.2023

Salon Manager

Sherrie Harbourn
10.2020 - 12.2022

Foster Care Provider

Foundations care
10.2013 - 08.2020

High School Diploma -

Macksville State High School
Harmony Lord