Harmony Phillips
Mount Duneed,VIC
Summary
I’m a hardworking and caring person who loves being part of a team. I’m passionate about working with people and making sure everyone feels supported. I’m organised, can handle lots of things at once, and always give my best effort. I enjoy leading when needed, keeping things on track, and creating a positive vibe at work. While keeping the quality and quantity of food service.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Roaming performer
Jurassic wheels
01.2023 - Current
- Performances: Deliver high-quality entertainment through puppet entertainment.
- Audience Interaction: Engage with guests in a friendly and enthusiastic manner, encouraging participation and creating a lively atmosphere. Interact with audience members during performances.
- Stage Management: Set up and organise stage equipment, props, and costumes before each performance.
Own babysitting business
Self Employed
07.2021 - Current
- Supervision: Keep a watchful eye on the children at all times, ensuring their safety and well-being.
- Engaging Activities: Plan and facilitate age-appropriate activities and games: includes arts and crafts, outdoor play, reading books, or playing educational games.
- Meal Preparation: Prepare and serve meals and snacks according to dietary restrictions or preferences.
- Ensuring that meals are nutritious and balanced.
- Bedtime Routine: Following a bedtime routine: includes bathing, changing into pyjamas, reading bedtime stories.
- Basic Household Tasks: Performing light household duties related to childcare.
- Communication: Maintaining open and clear communication with the parents, providing updates on the children's activities, behaviour, and any notable events.
- Building Trust: Establish a trusting and positive relationship with both the children and their parents, fostering a sense of security and comfort for everyone involved.
Shift Leader/crew Member
Guzman Y Gomez
04.2024 - 10.2025
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Ensure adherence to food quality and quantity standards.
Education
Calrossy Anglican School
Tamworth, NSW10.2024
Animal Studies
TAFE NSW
NSW10.2024
Skills
- Effective Time Management
- Customer Service
- Fast Learner
- Ability to Work in a Team
- Communication Skills
- Leader
- Work well under pressure
- Multitasker
- Critical thinker
- Conflict management
- Cooking
- Food preparation
- Cash handling
- End of operations eg closing restaurant
- People management skills
Hobbies and Interests
Karaoke, fitness, music, playing guitar, socialising, gaming, reading.
Personal Information
Certification
RSA
Coffee trained
Timeline
Shift Leader/crew Member
Guzman Y Gomez
04.2024 - 10.2025
Roaming performer
Jurassic wheels
01.2023 - Current
Own babysitting business
Self Employed
07.2021 - Current
Calrossy Anglican School
Animal Studies
TAFE NSW