Harmony Rankin
Summary
I am a dependable and hardworking individual who puts 100% into any task assigned. Having worked in the Customer Service field since I was 15 years old whether in a Casual or Managerial role, I have developed and maintained many skills, including a positive, can-do attitude, and will bring all previous experience and knowledge into any situation I am put in. Utilising my experience working independently or within a team environment, I am certain that I will help you achieve any goals required.
Overview
9
9
years of professional experience
Work History
Team Leader
Paperboxx Robina (AVT Group)
Robina, QLD
05.2022 - Current
- Managing a team of 3-10 staff members at a time, delegating tasks, monitoring staff performance and providing constructive feedback to help increase productivity, service standards and maintain professional standards.
- Supervised team members to comply with WH&S standards and quality requirements.
- Assisted in recruitment, hiring and training of new team members.
- Building strong relationships with customers through positive interactions and attitude.
- Displayed high standards to lead by example.
- Created weekly rosters, taking into consideration different team members availabilities and preferences.
- Meeting with stock representatives and assisting in stock ordering and stock control.
- Joining in on conference calls and meetings with Golden Casket (theLott) employees and utilising feedback given.
Event Staff Member
Cbus Super Stadium
Robina, QLD
03.2022 - 11.2022
- Provided exceptional customer service (including greeting, directing, answering enquiries, resolving conflict, escalating concerns where needed) to all guests in a professional manner.
- Coordinated with coworkers to help customers, achieving efficient operations and high customer satisfaction.
- Implemented event protocols to maintain safety and security of all attendees.
Flight Attendant
Jetstar
Coolangatta, QLD
09.2021 - 01.2022
- Ensured safety and comfort of customers onboard aircraft.
- Resolved any passenger conflicts and medical emergencies during flights in a calm and professional manner.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep up to date with all new requirements and procedures.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment were in good working order.
Retail Manager
NewsXpress Wallsend
Wallsend, NSW
07.2019 - 08.2021
- Managing a small team and overseeing employee performance to maintain productivity targets.
- Being in contact with the Store Owner directly and assisting in stock ordering, stock control, cash handling, reviewing operations reports and inputting daily computer data as needed by management.
- Assisted in hiring and training new staff members, in addition to being a NSW Lotteries Trainer and signing off new Franchisee applicants.
- Effectively utilised time management during high traffic trading hours to keep operations running smoothly and employees focused and always maintaining a high standard of customer service.
Event Staff Member
VIPeople
Newcastle, NSW
06.2019 - 06.2021
- Assisted with training and supervising new and existing staff.
- Provided customer service above and beyond required, assisting with welcoming, directing and using problem solving abilities to help solve any issues or complaints.
- Learnt to easily adapt to different job roles or locations.
- Coordinated with coworkers to help achieve high customer satisfaction, but also learnt to be comfortable working alone whilst also providing the same high standard.
Checkout Supervisor
Carlo's SUPA IGA
Tamborine Mountain, QLD
05.2014 - 04.2019
- Assisted in opening and closing of the store, cash handling and balancing, cash drawer counting, conducting mode of sales and produce testing and cigarette and tobacco handling.
- Supervised a team of up to 10 people at one time.
- Trained new staff members and continuously oversaw progress and performance.
- Built positive relationships with customers to encourage repeat business.
- Handled phone and in person enquiries and complaints.
- Collaborated with managers and other departments in building customer satisfaction, managing theft prevention and maintaining inventory.
Education
Certificate III - Retail Operations
Department of Education And Training
2017
High School Diploma -
Tamborine Mountain State High School
North Tamborine, QLD11.2016
Skills
- Ability to work independently and as part of a team
- Excellent time management and ability to prioritize tasks in order of importance
- Experience in use of all Microsoft applications
- Good communication skills
- High standard of reliability, integrity and moral standards
- Conflict resolution
- POS System Operation
- Quick thinking
- Leadership and interpersonal skills
- Adaptability
Words Per Minute
50+ words per minute, with a 95-99% accuracy.
Timeline
Team Leader
Paperboxx Robina (AVT Group)
05.2022 - Current
Event Staff Member
Cbus Super Stadium
03.2022 - 11.2022
Flight Attendant
Jetstar
09.2021 - 01.2022
Retail Manager
NewsXpress Wallsend
07.2019 - 08.2021
Event Staff Member
VIPeople
06.2019 - 06.2021
Checkout Supervisor
Carlo's SUPA IGA
05.2014 - 04.2019
Certificate III - Retail Operations
Department of Education And Training
High School Diploma -
Tamborine Mountain State High School