Harmony Rankin
Summary
I am a dependable and hardworking individual who puts 100% into any task assigned. Having worked in the Customer Service field since I was 15 years old whether in a Casual or Managerial role, I have developed and maintained many skills, including a positive, can-do attitude, and will bring all previous experience and knowledge into any situation I am put in. Utilising my experience working independently or within a team environment, I am certain that I will help you achieve any goals required.
Overview
9
9
years of professional experience
Work History
Team Leader
Paperboxx Robina (AVT Group)
05.2022 - Current
- Managing a team of 3-10 staff members at a time, delegating tasks, monitoring staff performance and providing constructive feedback to help increase productivity, service standards and maintain professional standards.
- Supervised team members to comply with WH&S standards and quality requirements.
- Assisted in recruitment, hiring and training of new team members.
- Building strong relationships with customers through positive interactions and attitude.
- Displayed high standards to lead by example.
- Created weekly rosters, taking into consideration different team members availabilities and preferences.
- Meeting with stock representatives and assisting in stock ordering and stock control.
- Joining in on conference calls and meetings with Golden Casket (theLott) employees and utilising feedback given.
Event Staff Member
Cbus Super Stadium
03.2022 - 11.2022
- Provided exceptional customer service (including greeting, directing, answering enquiries, resolving conflict, escalating concerns where needed) to all guests in a professional manner.
- Coordinated with coworkers to help customers, achieving efficient operations and high customer satisfaction.
- Implemented event protocols to maintain safety and security of all attendees.
Flight Attendant
Jetstar
09.2021 - 01.2022
- Ensured safety and comfort of customers onboard aircraft.
- Resolved any passenger conflicts and medical emergencies during flights in a calm and professional manner.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep up to date with all new requirements and procedures.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment were in good working order.
Retail Manager
NewsXpress Wallsend
07.2019 - 08.2021
- Managing a small team and overseeing employee performance to maintain productivity targets.
- Being in contact with the Store Owner directly and assisting in stock ordering, stock control, cash handling, reviewing operations reports and inputting daily computer data as needed by management.
- Assisted in hiring and training new staff members, in addition to being a NSW Lotteries Trainer and signing off new Franchisee applicants.
- Effectively utilised time management during high traffic trading hours to keep operations running smoothly and employees focused and always maintaining a high standard of customer service.
Event Staff Member
VIPeople
06.2019 - 06.2021
- Assisted with training and supervising new and existing staff.
- Provided customer service above and beyond required, assisting with welcoming, directing and using problem solving abilities to help solve any issues or complaints.
- Learnt to easily adapt to different job roles or locations.
- Coordinated with coworkers to help achieve high customer satisfaction, but also learnt to be comfortable working alone whilst also providing the same high standard.
Checkout Supervisor
Carlo's SUPA IGA
05.2014 - 04.2019
- Assisted in opening and closing of the store, cash handling and balancing, cash drawer counting, conducting mode of sales and produce testing and cigarette and tobacco handling.
- Supervised a team of up to 10 people at one time.
- Trained new staff members and continuously oversaw progress and performance.
- Built positive relationships with customers to encourage repeat business.
- Handled phone and in person enquiries and complaints.
- Collaborated with managers and other departments in building customer satisfaction, managing theft prevention and maintaining inventory.
Education
Certificate III - Retail Operations
Department of Education And Training
2017
High School Diploma -
Tamborine Mountain State High School
North Tamborine, QLD11.2016
Skills
- Ability to work independently and as part of a team
- Excellent time management and ability to prioritize tasks in order of importance
- Experience in use of all Microsoft applications
- Good communication skills
- High standard of reliability, integrity and moral standards
- Conflict resolution
- POS System Operation
- Quick thinking
- Leadership and interpersonal skills
- Adaptability
Words Per Minute
50+ words per minute, with a 95-99% accuracy.
Timeline
Team Leader
Paperboxx Robina (AVT Group)
05.2022 - Current
Event Staff Member
Cbus Super Stadium
03.2022 - 11.2022
Flight Attendant
Jetstar
09.2021 - 01.2022
Retail Manager
NewsXpress Wallsend
07.2019 - 08.2021
Event Staff Member
VIPeople
06.2019 - 06.2021
Checkout Supervisor
Carlo's SUPA IGA
05.2014 - 04.2019
Certificate III - Retail Operations
Department of Education And Training
High School Diploma -
Tamborine Mountain State High School
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