Harmony Shepherd
MELBOURNE,VIC
Summary
Proficient personal care assistant with a strong background in client engagement and problem-solving. Recognized for coordinating transportation and supervising safety, dedicated to improving the quality of life for clients through attentive care and support.
Overview
21
21
years of professional experience
Work History
Aligned Assist Care 4 You
Jeffin Joe
MELBOURNE, VIC
12.2023 - 06.2026
- Supported clients in daily living activities and personal care to promote independence and well-being.
- Developed and maintained supportive relationships with individuals and families.
- Coordinated transportation for clients to appointments and community events, ensuring access to essential services and social connections.
- Organized social and recreational activities to foster client engagement and improve overall quality of life.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Assisted clients with activities of daily living such as eating, dressing, and grooming.
- Transported clients to appointments, social events, and other activities.
- Made beds, swept floors, and sanitized surfaces to support activities of daily living.
Child Care ABC
Alli McDondald
Bunbury, WA
10.2016 - 11.2016
- Supervised children's activities, fostering safe and engaging environments that enhanced exploration and learning.
- Assisted in organizing educational games and crafts for various age groups.
- Monitored children's behavior to promote positive interactions among peers.
- Ensured the safety of all children in the facility at all times.
- Facilitated positive interactions among children during play and group activities, promoting social skills and teamwork.
- Read stories to children to encourage literacy skills and social development.
- Addressed physical, emotional, and spiritual needs of children, supporting their overall well-being and development.
- Assisted with mealtimes by serving food, cleaning up after meals, and helping with snack time preparation.
Cashier Coles
Catherine Jones
Armadale, WA
11.2006 - 10.2016
- Managed cash register operations and balanced daily receipts to ensure accurate financial reporting.
- Guided customers with product inquiries and tailored recommendations to enhance shopping experience.
- Maintained a clean and organized checkout area for efficiency.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Greeted customers and answered any questions they had about the store's products and services.
- Executed tasks to support team operations.
- Helped customers find specific products, answered questions, and offered product advice.
- Ensured cleanliness of checkout area, including countertops, registers, and floors, to promote a welcoming environment.
Big W Night Shift Filler
Ebony Bloor
Bunbury, WA
04.2005 - 11.2006
- Assisted in unloading products and stocking shelves during night shifts to ensure timely product availability.
- Monitored production lines to ensure quality standards and operational efficiency.
- Maintained clean and organized work areas and equipment to support operational effectiveness.
- Followed safety protocols to ensure a safe working environment.
- Operated cash registers accurately to process customer transactions quickly.
- Provided customer service support during peak hours.
Education
Certificate 4 - Disability Studies
Australian College Professional Studies
Werribee, VIC12-2023
Certificate 3 - Family And Community Services
Polytechnic WA
Armadale, WA07-2014
Certificate 2 - Business Information Technology
South West Institute of TAFE
Bunbury, WA10-2012
High School Diploma -
Bunbury Senior High School
Bunbury, WA11-2004
Skills
- Personal care assistance
- Daily living activities
- Mobility assistance
- Safety supervision
- Client engagement facilitation
- Customer service
- Billing support
- Problem solving
- Effective communication
Timeline
Aligned Assist Care 4 You
Jeffin Joe
12.2023 - 06.2026
Child Care ABC
Alli McDondald
10.2016 - 11.2016
Cashier Coles
Catherine Jones
11.2006 - 10.2016
Big W Night Shift Filler
Ebony Bloor
04.2005 - 11.2006
Certificate 4 - Disability Studies
Australian College Professional Studies
Certificate 3 - Family And Community Services
Polytechnic WA
Certificate 2 - Business Information Technology
South West Institute of TAFE
High School Diploma -
Bunbury Senior High School