Harmony Windle

• Assisted with feeding and monitored intake to meet nutritional goals
• Worked with interdisciplinary healthcare teams to develop care plans for optimal patient outcomes
• Documented patient information and care activities in eCase
• Enhanced continuity of care by thoroughly documenting shift reports and maintaining clear communication with incoming staff members.
• Maintained a safe and clean environment by adhering to infection control protocols
• Provided emotional support and encouragement to residents
• Reported unusual or urgent circumstances in patients' condition or environment immediately to the nurse
• Proactively identified changes in patient condition or behaviour, alerting appropriate healthcare personnel for prompt intervention when necessary.
• Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
• Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
• Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
• Self-motivated, with a strong sense of personal responsibility.
• Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
• Supported needs of residents under long-term care.

• Trained new staff members on proper customer service and hospitality policies.
• Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
• Managed reservations accurately, ensuring seamless guest experiences upon arrival.
• Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
• Delivered excellent customer service to support company reputation and patron satisfaction.
• Assisted in setting up and breaking down banquet events.
• Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.

• Enhanced patient safety through diligent monitoring of vital signs and accurate medication administration.
• Increased patient satisfaction scores through active listening, empathy, and personalized care approaches.
• Worked alongside experienced nursing professionals to learn new procedures.
• Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
• Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
• Assisted in maintaining a clean and safe environment for patients by adhering to infection control protocols.
• Worked effectively in fast-paced environments.
• Proven ability to learn quickly and adapt to new situations.

• Administered medications and treatments alongside registered nurses, ensuring patient safety and wellbeing.
• Facilitated patient discharge by providing instructions for home care and follow-up care.
• Monitored patient vital signs, reporting any changes to experienced nursing staff.
• Actively sought and incorporated feedback from nursing mentors to continuously improve clinical skills and knowledge.
• Prevented complications from arising due to effective wound dressing changes following strict sterile techniques.
• Provided compassionate support to patients and families, addressing concerns and answering questions regarding treatment plans.

• This role provided me with great multi-tasking skills as we had multiple roles to perform including making coffees, handling bookings and hosting and serving of food and beverages
• Maintaining great customer service in a high paced venue
• Cleaning of the whole venue, bar and toilets.
• Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
• Bussed and reset tables to keep dining room and work areas clean.
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

• Duties include preparing beverages (hot and cold) and serving of food
• Providing excellent customer service
• Maintain a clean work environment, ensuring stock control and all areas of money handling.
• Promoted additional items with beverages, increasing store sales.
• Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
• Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.

Tigerlily Clothing is a high end clothing brand in Australia. During this time I held the following positions.

• Store Manager (1 year, 6 months) permanent employment
• Second in charge 2IC (1 year, 2 months) permanent employment
• Sale assistant (1 year) part-time employmentDuring my time at Tigerlily, I was able to work my way up to Store Manager. Under my management the store won “Store of the Year” during the 2017 financial year surpassing every other Tigerlily store in Australia. Also we achieved a 32% growth during that time. This result came about through hard work and the ability to encourage a great team environment where my staff felt valued and our customers were welcomed and received the highest level of customer service and experience. Many customers became valued repeat clients who appreciated the service I provided.The primary purpose of the position was to lead and coach the team to achieve sales and KPI targets while providing outstanding customer service. Also to achieve sales and wages targets by maximising productivity and performance through effective recruitment, coaching and development of team members.