HARNAM SINGH
Tarneit,VIC
Summary
Developed technical expertise in fast-paced, hands-on environment, focusing on diagnostics and maintenance of complex systems. Adept at identifying and resolving issues efficiently, leveraging strong analytical and problem-solving skills. Seeking to transition into new field, bringing valuable technical experience and commitment to continuous improvement.
Overview
15
15
years of professional experience
Work History
CAR DETAILING
OWNER
05.2023 - Current
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Upheld company reputation for excellence through consistent adherence to established procedures and protocols for car detailing services.
- Kept up-to-date with industry trends and latest car detailing techniques, ensuring our services remained competitive and cutting edge.
- Achieved superior results through meticulous attention to detail in all aspects of car detailing.
Technician
LEMANS TOYOTA TOTTENHAM
09.2018 - 05.2023
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Inspect vehicle engine and mechanical/electrical components to diagnose issues accurately
- Conduct routine maintenance work (replacing fluids, lubricating parts etc.) aiming to vehicle functionality and longevity
- Schedule future maintenance sessions and advise motorists on good vehicle use
- Maintain equipment and tools in good condition
Technician and Manager
MELBOURNE PRESTIGE MOTORS
06.2014 - 08.2018
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Keep logs on work and issues
- Provide accurate estimates (cost, time, effort) for a repair or maintenance job.
- Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately
- Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
- Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
- Provide basic and accurate information in-person and via phone/email
SUPERVISOR IN RETAIL
IGA Plus Liquor
08.2009 - 02.2018
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Processing orders, forms, applications, and requests.
- Ensure customer satisfaction and provide professional customer support.
- Acknowledging and resolving customer complaints.
- Communicating and coordinating with colleagues as necessary
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
Education
Diploma - Automotive Mechanical Technology
AUSTRALIAN INDUSTRIAL SYSTEM INSTITUTE
Melbourne, VIC2011
Certificate IV - Automotive Mechanical Technology
AUSTRALIAN INDUSTRIAL SYSTEM INSTITUTE
Melbourne, VIC2011
Certificate III - Automotive Mechanical Technology
AUSTRALIAN INDUSTRIAL SYSTEM INSTITUTE
Melbourne, VIC2011
Skills
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
- Power Tools and Equipment
- Written/Verbal communication
- Troubleshooting
- Friendly, positive attitude
- Microsoft
- Good communication skills
Hobbies and Interests
- Computer operation software and hardware
- Fitness
- Reading books
Timeline
CAR DETAILING
OWNER
05.2023 - Current
Technician
LEMANS TOYOTA TOTTENHAM
09.2018 - 05.2023
Technician and Manager
MELBOURNE PRESTIGE MOTORS
06.2014 - 08.2018
SUPERVISOR IN RETAIL
IGA Plus Liquor
08.2009 - 02.2018
Diploma - Automotive Mechanical Technology
AUSTRALIAN INDUSTRIAL SYSTEM INSTITUTE
Certificate IV - Automotive Mechanical Technology
AUSTRALIAN INDUSTRIAL SYSTEM INSTITUTE
Certificate III - Automotive Mechanical Technology
AUSTRALIAN INDUSTRIAL SYSTEM INSTITUTE
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