Harneet Kaur
Perth,Australia
Summary
Ambitious Information Technology Intern currently pursuing a Masters Degree in IT from Murdoch University and also real-world experience to develop acquired skills. Offering a strong understanding of device configuration, networking protocols, and operating system specifications. A technology-inclined professional possesses strong troubleshooting capabilities and a customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analysing system performance and security to drive an optimal user experience. Entry-level information technology professional . Sets up hardware, software and networks to meet company specifications. Friendly and upbeat team player. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level IT Support/Assistant position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
IT Assistant
Chief Secretary Office, Punjab, India.
10.2020 - 12.2022
- Assisted in network maintenance, ensuring smooth connectivity for all users.
- Prepared spreadsheets using formulas, V-lookup and other intermediate and advanced Microsoft Excel skills.
- Applied templates and completed desktop publishing using Microsoft Word templates and style sheets.
- Optimized system performance by conducting regular audits 2 in a week and resolving identified issues.
- Managed multiple projects simultaneously, prioritizing tasks effectively to meet deadlines without sacrificing quality.
IT Assistant
Government Of Punjab, India.
02.2017 - 10.2020
- Developed user-friendly IT solutions for improved staff productivity.
- Assisted in network maintenance, ensuring smooth connectivity for all users.
- Implemented data backup strategies to safeguard critical company information.
- Collaborated with IT team to successfully complete large projects within strict deadlines.
- Optimized hardware performance through regular maintenance checks and upgrades when necessary.
- Responded to queries on phone, via email or through IT ticketing system.
- Generated project status reports for upper management review, demonstrating proficiency in running government software.
- Installed and configured operating systems and applications.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
IT Supporter
Medical Department
02.2014 - 12.2016
- Design dashboards, graphs, etc. .
- Microsoft Word documentation.
- Work on Microsoft Excel.
- Applied database commands.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in team setting, providing support and guidance.
- Assisted in training new employees on departmental applications, procedures, and processes.
- Gathered, organized and input information into digital database.
Education
Master of Science - Information Technology
Murdoch University
Murdoch,Perth12.2024
Skills
- Project Analysis
- Project Coordination
- Tableau
- Microsoft Office
- Conflict Resolution
- Communication Skill
- Exploratory Data Analysis
- Data Processing
- Confluence Trello
- Project Management
- Hardware maintenance
- DevOps principles
- Security Monitoring
- Desktop support
- Report Preparation
- Device Installation
- Call Management
Timeline
IT Assistant
Chief Secretary Office, Punjab, India.
10.2020 - 12.2022
IT Assistant
Government Of Punjab, India.
02.2017 - 10.2020
IT Supporter
Medical Department
02.2014 - 12.2016
Master of Science - Information Technology
Murdoch University
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