Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Harneet Kaur

Bennett Springs,WA

Summary

Proactive and results-oriented professional with proven expertise in customer service and team leadership, honed at Wendy's and Domino's Pizza. Excelled in managing high-stress situations, enhancing customer loyalty, and leading cash handling operations. Demonstrates exceptional problem-solving abilities and a positive attitude, contributing to significant improvements in team efficiency and customer satisfaction.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Cashier Team Lead

Wendy's
02.2024 - Current
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.

Customer Service Representative

Domino's Pizza
02.2024 - 07.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Bachelor of Nursing - Registered Nurse

Murdoch University
Perth, WA
09-2027

Skills

  • Customer Service
  • Team Leadership
  • Cash Handling
  • Positive Attitude
  • Punctual and Reliable
  • Flexible Schedule
  • Team Management
  • Cash Register Operation
  • Cash handling expertise
  • Store Opening and Closing
  • Money Handling
  • Product restocking
  • Cashier training
  • Opening and closing procedures
  • Transaction Management
  • Customer Assistance
  • Reliable and Responsible
  • Problem-Solving

Accomplishments

  • Collaborated with team of 15 in the development of target sale.
  • Supervised team of 15 staff members.
  • Achieved highest sale through effectively helping teammates.
  • Resolved product issue through consumer testing.

Certification

  • Basic Life Support (BLS) Certification CPR
  • fully vaccinated
  • WWC card
  • Respiratory Mask fit test
  • National Volunteer Police Check
  • Hand Hygiene Certificate
  • Manual Handling certificate
  • Disability Insurance Scheme Worker Screening Clearance National

Languages

Hindi
Native or Bilingual
Punjabi
Native or Bilingual
English
Native or Bilingual

Timeline

Cashier Team Lead

Wendy's
02.2024 - Current

Customer Service Representative

Domino's Pizza
02.2024 - 07.2024

Bachelor of Nursing - Registered Nurse

Murdoch University
Harneet Kaur