Summary
Overview
Work History
Education
Skills
Timeline
ADDITIONAL INFORMATION
Generic

HARNOOR BRAR

Sunbury

Summary

Customer Service & Sales Specialist with proven expertise in building rapport, solving problems, and exceeding KPIs. Energetic, solution-oriented, and passionate about creating memorable customer experiences. Known for strong communication, product knowledge, and adaptability across retail, corporate, and fast-paced environments.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Laminex AU
05.2023 - Current
  • Efficiently managed data entry, queries, and credits across CRM platforms (Salesforce, ASW, Amazon, Omni).
  • Handled transport logistics and vendor communications (TNT, FedEx, etc).
  • Delivered high-accuracy performance across calls, chats, and emails.
  • Supported warehousing and distribution teams through agile service delivery.

Professional Sales Representative

Bevilles Jewellers
07.2022 - 04.2023
  • Consistently exceeded monthly sales targets through strategic product recommendations.
  • Trained and mentored new sales reps.
  • Coordinated with supply chain to manage stock and deliveries.
  • Boosted client satisfaction with personalised service.

Customer Assistance Representative

Dusk
04.2022 - 11.2022
  • Delivered solutions to customer concerns and loyalty queries.
  • Maintained store presentation and stock levels.
  • Promoted repeat business through attentive service.

Cafe Staff Member

McDougall Playhouse Cafe
02.2022 - 07.2022
  • Prepared hot and cold drinks with a focus on customer satisfaction.
  • Ensured hygiene and cleanliness standards.
  • Fostered a positive environment during peak hours.

Education

Diploma - Psychology

La Trobe College
01.2023

High School Diploma - undefined

Sunbury College
Sunbury, VIC
11.2021

Skills

  • Customer Loyalty
  • Problem-Solving Strengths
  • Attention to Detail
  • Teamwork & Communication
  • Task Scheduling
  • CRM Tools: Salesforce, ASW, Amazon, Omni
  • Cash Register Operations
  • Creative Thinking

Timeline

Customer Service Representative

Laminex AU
05.2023 - Current

Professional Sales Representative

Bevilles Jewellers
07.2022 - 04.2023

Customer Assistance Representative

Dusk
04.2022 - 11.2022

Cafe Staff Member

McDougall Playhouse Cafe
02.2022 - 07.2022

High School Diploma - undefined

Sunbury College

Diploma - Psychology

La Trobe College

ADDITIONAL INFORMATION

  • Sunbury Youth Advisory Council (2020)
  • Student Representative Council, Sunbury College (2019 – 2021)
  • House Captain, Sunbury College (2019 – 2021)

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HARNOOR BRAR