HARNOOR KAUR
Overview
7
7
years of professional experience
Work History
Executive Assistant to Clinical Director and Clinical Manager, Neurosciences, Bone, Joint & Connective Tissue, Plastic and Reconstructive Surgery Stream (Health Services Manager Level 1)
Sydney Local Health District
06.2023 - Current
- Researched and composed high-level correspondence, including briefs and official communications for Chief Executive approval
- Oversaw the recruitment process, including panel convenor duties, to fill clinical and administrative vacancies, significantly enhancing the recruitment workflow and staff quality
- Completed IFRACs project or the Neurosciences stream at RPA Hospital and IRO (the ratio of admitted patient costs to total hospital costs) by analysing extensive data and financial reports to complete the project
- Delivered extensive secretarial, administrative, and executive support; enhanced administrative support systems; maintained comprehensive records and databases; and facilitated information requests from internal and external bodies, including SLHD and the Ministry of Health
- Administered financial and procurement operations, including processing briefs, S1 forms, and invoice payment requests, ensuring efficient stream management
- Developed and refined administrative systems and procedures to ensure professional business management
- Managed diary, organised high-level meetings, prepared agendas, updated action lists, distributed minutes, and handled other critical administrative tasks
- Coordinated bookings and infrastructure requests for the office/ hospital building using the electronic request system, ensuring facility efficiency and compliance
- Issued updates on policies, procedures, publications, and circulars; communicated new and revised workflow directions to pertinent staff
- Actively participated in the recruitment and selection of 52 doctors for ICU training positions, serving on the interview panel, which was pivotal in meeting critical healthcare staffing needs
- Coordinated the prepared briefs, memos, and reports to District NSW Health and the Minister's office, maintaining records and tracking via the TRIM system to ensure compliance and timely submissions
- Provided mentorship and guidance to junior Executive Assistants within the stream, reinforcing best practices and professional standards
- Managed health roster details and leave requests for staff, ensuring accuracy and adherence to regulations, and performed Stafflink delegation tasks.
Executive Assistant to HoD, Dermatology - Professor Diona Damian
Royal Prince Alfred Hospital
06.2022 - 06.2023
- Provided high-level executive and administrative support to HoD and staff specialists, ensuring smooth departmental operations
- Arranged specialist training program (STP) funded rural travel and accommodation for junior medical staff, facilitating successful trips and enhancing their training experience
- Prepared detailed financial progress reports to support STP funding from the Australasian College of Dermatologists, ensuring transparency and accountability
- Arranged and processed travel expenses and reimbursements for medical staff, ensuring accurate and timely financial management
- Managed and submitted Medicare billing for Visiting medical officers (VMOs), ensuring compliance with Medicare procedures and maximizing departmental revenue
- Ensured timely procurement of medical supplies, equipment, and stationery, maintaining departmental efficiency and readiness
- Prepared invoices for payments and reimbursements for the department, securing funding from clinical trial companies and the Australasian College of Dermatologists
- Managed HealthRoster updates to reflect accurate leave and pay information, ensuring operational efficiency
- Liaised with MTAU and HR to facilitate successful onboarding of new staff, streamlining the recruitment process
- Prepared S1s, invoice requests, and financial procurement tasks to meet departmental needs, ensuring seamless financial operations
- Provided troubleshooting and general support to all staff while managing incoming calls and inquiries from internal and external stakeholders, ensuring effective communication.
Administration Officer Respiratory Clinic - under supervision of Camilla Mason, EA to Professor Paul Torzillo
Royal Prince Alfred Hospital
04.2021 - 06.2022
- Worked in a multi-disciplinary team providing administrative support to medical and nursing staff
- Supported clinic manager in departmental transition to myVirtualCare
- Contributed to team goal-achievement by collaborating with staff to develop customer service improvement initiatives
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel
- Coached colleagues through day-to-day work and complex problems
- Drove workflow improvements by streamlining processes
- Received nomination for 'Women in Healthcare Packages' by colleagues for recognition of outstanding work contributions.
Administrative Assistant
Align Dentistry and Medical Centre
11.2017 - 03.2021
- Used software to coordinate meetings, appointments, and tasks for clinicians
- Executed end of month financial reports for audit purposes and created expense reports, budgets and filing systems
- Trained junior office staff in correct procedures and reporting requirements
- Answered high volume of phone calls and email inquiries and greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations
- Coordinated patient scheduling, check-in, check-out and payments for billing
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability
- Contributed to and helped lead employee staff meetings, reporting trends in procedures, advising leadership on resources needed and preparing information to be disseminated.
Education
Master of Business Administration -
RMIT University
Melbourne, VIC08.2024
Bachelor of Commerce - Human Resources Management
Macquarie University
Sydney, NSW02.2021
Skills
Technical Skills
- Project management support
- Data analysis and reporting
- Financial management
- Procurement management
- Document preparation and management
- Stakeholder communication
- Project documentation
- Compliance and regulatory adherence
- Technology proficiency
Transferrable Skills
- Prioritisation and time management
- Effective communication
- Problem solving
- Team collaboration and support
- Adaptability and flexibility
- Attention to detail
- Continuous improvement
References
Available upon request
Timeline
Executive Assistant to Clinical Director and Clinical Manager, Neurosciences, Bone, Joint & Connective Tissue, Plastic and Reconstructive Surgery Stream (Health Services Manager Level 1)
Sydney Local Health District
06.2023 - Current
Executive Assistant to HoD, Dermatology - Professor Diona Damian
Royal Prince Alfred Hospital
06.2022 - 06.2023
Administration Officer Respiratory Clinic - under supervision of Camilla Mason, EA to Professor Paul Torzillo
Royal Prince Alfred Hospital
04.2021 - 06.2022
Administrative Assistant
Align Dentistry and Medical Centre
11.2017 - 03.2021
Master of Business Administration -
RMIT University
Bachelor of Commerce - Human Resources Management
Macquarie University
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