HARNOOR RANDHAWA
MANSFIELD PARK,Australia
Summary
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in customer service representative role.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Staples
08.2022 - 03.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer service representative
24-7 InTouch
12.2021 - 03.2023
- Increased average customer order size for new customers by understanding needs and recommending the right products.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Customer Service Representative
Petro-Canada
09.2020 - 01.2021
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
Education
Bachelor's of business administration - Business Administration
St Clair College
Canada, ON05-2020
Skills
- Customer service
- Active listening
- Critical thinking
- Computer proficiency
- Call centre experience
- Customer satisfaction measurement
- Appointment scheduling
Professional Experience - Skills
- Teamwork skills, with demonstrated ability to work collaboratively as part of a Multidisciplinary team.
- Excellent communication skills developed from working with a wide range of people in numerous residences, with ability to quickly establish rapport.
- Excellent computer skills, including Microsoft Office, and able to quickly learn new programs and internal databases/systems.
- Time management skills, maintain a safe working environment under stressful conditions.
Languages
English
Full Professional
Timeline
Customer Service Representative
Staples
08.2022 - 03.2023
Customer service representative
24-7 InTouch
12.2021 - 03.2023
Customer Service Representative
Petro-Canada
09.2020 - 01.2021
Bachelor's of business administration - Business Administration
St Clair College
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