Summary
Overview
Work History
Education
Skills
Timeline
Generic

HARNOOR RANDHAWA

Brisbane,QLD

Summary

Dedicated customer service professional with strong communication and problem-solving skills. Proven ability to resolve complaints and enhance customer satisfaction while managing transactions accurately. Results-driven, with expertise in POS systems and time management. Recognized for delivering exceptional service, fostering customer loyalty, and effectively addressing product-related inquiries. Known for offering consistent, friendly service to all customers while accurately handling cash and card transactions. Skilled at promoting customer satisfaction through effective problem resolution and efficient checkout processes. Notable impact on enhancing overall store performance by maintaining organized work areas and optimizing workflow efficiency.

Overview

6
6
years of professional experience

Work History

Customer Service Cashier

OTR
ADELAIDE, SA
05.2024 - 09.2025
  • Processed customer transactions accurately using point-of-sale systems.
  • Handled cash, credit, and refund transactions following company policies.
  • Monitored inventory levels and restocked items as needed during shifts.
  • Balanced cash drawers at the end of each shift.

Customer Service Representative

BELL
Winnipeg, MB
03.2021 - 05.2022
  • Engaged customers through various communication channels effectively.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Customer Care Representative

24/7 INTOUCH
WINNIPEG, MB
01.2020 - 01.2021
  • Managed high-volume calls while maintaining professionalism and empathy.
  • Answered customer inquiries over the phone and via email.
  • Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
  • Recommended potential products or services after analyzing customer needs.
  • Performed administrative duties such as filing paperwork, maintaining records, updating databases.

Education

BBA -

ST CLAIR COLLEGE
TORONTO, ON
08-2020

Skills

  • POS system expertise
  • Communication effectiveness
  • Active listening skills
  • Collaborative teamwork
  • Time management proficiency
  • Product and service knowledge
  • Customer education initiatives
  • Document management
  • Inbound and outbound calls
  • Negotiation techniques
  • Conflict resolution

Timeline

Customer Service Cashier

OTR
05.2024 - 09.2025

Customer Service Representative

BELL
03.2021 - 05.2022

Customer Care Representative

24/7 INTOUCH
01.2020 - 01.2021

BBA -

ST CLAIR COLLEGE
HARNOOR RANDHAWA