HARNOOR BRAR
Sunbury,VIC
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and a proactive approach, with growing knowledge in psychological support, emotional regulation, crisis response, and mental health awareness
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Laminex AU
05.2023 - 03.2026
- Delivered high-accuracy and empathetic communication across calls, chats, and emails.
- Provided solution-focused support to distressed customers, ensuring a positive experience during challenging interactions.
- Collaborated with sales representatives and managers to resolve customer enquiries and streamline sales operations.
- Managed data entry, queries, and credits across CRM platforms (Salesforce, ASW, Amazon, Omni) to ensure accurate customer records.
- Handled transport logistics and vendor communications (TNT, FedEx, etc).
- Supported warehousing and distribution teams through agile service delivery.
Professional Sales Representative
Bevilles Jewellers
07.2022 - 04.2023
- Consistently exceeded monthly sales targets through strategic product recommendations.
- Enhanced client satisfaction through personalized service tailored to individual needs.
- Trained and mentored new sales reps to enhance team sales capabilities.
- Coordinated with supply chain to ensure timely stock management and delivery.
Customer Assistance Representative
Dusk
04.2022 - 11.2022
- Resolved customer concerns and loyalty inquiries to enhance satisfaction.
- Delivered attentive service to foster customer loyalty and repeat visits.
- Ensured store presentation and optimal stock levels to support sales.
Cafe Staff Member
McDougall Playhouse Cafe
02.2022 - 07.2022
- Crafted hot and cold drinks to enhance customer satisfaction.
- Created welcoming atmosphere during peak hours to improve customer experience.
- Maintained cleanliness standards to ensure safe environment for customers and staff.
Education
High School Diploma -
Sunbury College
Sunbury, VIC11-2021
Diploma - Psychology
La Trobe College
BundooraSkills
- Customer Loyalty
- CRM Tools: Salesforce, ASW, Amazon, Omni
- Cash Register Operations
- Problem resolution
- Attention to Detail
- Task Scheduling
- Teamwork & Communication
- Crisis Response & De-escalation
- Psychological First Aid (PFA)
- Emotional Support & Active Listening
- Problem-Solving Strengths
- Critical thinking
- Creative Thinking
- Data entry
- Relationship building
Certification
- Psychological First Aid – Johns Hopkins University (Coursera), 2026
- Hiring and Onboarding Employees with ClickUp – (Coursera), 2026
ADDITIONAL INFORMATION
- Sunbury Youth Advisory Council (2020)
- Student Representative Council, Sunbury College (2019 - 2021)
- House Captain, Sunbury College (2019 - 2021)
Timeline
Customer Service Representative
Laminex AU
05.2023 - 03.2026
Professional Sales Representative
Bevilles Jewellers
07.2022 - 04.2023
Customer Assistance Representative
Dusk
04.2022 - 11.2022
Cafe Staff Member
McDougall Playhouse Cafe
02.2022 - 07.2022
High School Diploma -
Sunbury College
Diploma - Psychology
La Trobe College