Summary
Overview
Work History
Skills
Certification
Interests
Timeline
Generic

HAROLD BURCH

Brisbane,QLD

Summary

An experienced and committed retail professional possessing strong interpersonal skills and a proven ability to build positive relationships with customers, colleagues, and company representatives. Highly adaptable, with excellent time management and multitasking abilities. Passionate about delivering exceptional customer service, supporting business operations, and contributing to a positive team environment.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Assistant Store Manager

R.M. Williams
08.2024 - 05.2025
  • Managed daily store operations and supported the Store Manager with administrative tasks.
  • Supervised, trained, and motivated staff to achieve sales targets.
  • Monitored KPIs and contributed to business growth.
  • Ensured a high level of customer satisfaction through expert product knowledge and a positive shopping experience.
  • Assisted with stock control, merchandising, and store presentation.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.

Sales Team Member

R.M. Williams
11.2022 - 08.2024
  • Delivered exceptional customer service and product recommendations.
  • Developed strong relationships with customers and colleagues.
  • Assisted with store functions, including sales, inventory management, and merchandising.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Used CRM software diligently to track leads, manage contacts, and monitor progress toward sales objectives.
  • Processed product returns and assisted customers with other selections.
  • Resolved customer issues promptly, ensuring their continued loyalty to the company''s products and services.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.

Assistant Store Manager

R.M. Williams
03.2021 - 11.2022
  • Managed daily store operations and supported the Store Manager with administrative tasks.
  • Supervised, trained, and motivated staff to achieve sales targets.
  • Monitored KPIs and contributed to business growth.
  • Ensured a high level of customer satisfaction through expert product knowledge and a positive shopping experience.
  • Assisted with stock control, merchandising, and store presentation.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.

Assistant Store Manager

Australian Produce Store
01.2009 - 03.2021
  • Managed store operations, delegated responsibilities, and supported the Store Manager.
  • Trained and developed staff to enhance team performance.
  • Ensured high customer service standards while achieving sales targets.
  • Maintained inventory, placed stock orders, and coordinated product dispatch.
  • Handled banking records and reconciled accounts.
  • Worked with individuals from diverse backgrounds, demonstrating cultural sensitivity and strong communication skills.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.

Skills

  • Commitment to customer satisfaction
  • Team leadership effectiveness
  • Consistent success in meeting sales targets
  • Inventory management proficiency
  • Experienced with retail technology solutions
  • Maintaining a constructive workplace attitude
  • Effective prioritization skills
  • Improving customer satisfaction and building strong client rapport
  • Conducting performance evaluations

Certification

  • Diploma of Retail Management – ARA Retail Institute
  • Responsible Management of Licensed Venues – Academy Hospitality Australia
  • Responsible Service of Alcohol – Express Online Training

Interests

  • Songwriting
  • Karaoke
  • Dining out
  • Socialising with friends & family
  • Meeting new people
  • Walks in nature

Timeline

Assistant Store Manager

R.M. Williams
08.2024 - 05.2025

Sales Team Member

R.M. Williams
11.2022 - 08.2024

Assistant Store Manager

R.M. Williams
03.2021 - 11.2022

Assistant Store Manager

Australian Produce Store
01.2009 - 03.2021

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HAROLD BURCH