Haroon Shahab
Mount Druitt,Australia
Summary
As an IT graduate, I am dedicated to leveraging my strong educational foundation, passion for technology, and problem-solving skills to embark on a fulfilling career in the IT industry. I'm committed to ongoing learning, adapting to new technologies, and collaborating with a dynamic team to drive IT advancements and achieve professional growth.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Junior Telesales Agent
FutureEd
Sydney
11.2022 - 05.2023
- Maintained a consistently high conversion rate by effectively qualifying leads and addressing potential customer objections, resulting in a more streamlined sales process and improved customer satisfaction
- Created and refined a persuasive and engaging sales pitch that resonated with potential customers, leading to an increase in successful sales calls and improved overall team performance
- Utilized CRM software to diligently track and manage leads, sales activities, and customer interactions, leading to improved organization, accurate forecasting, and enhanced collaboration within the team
- Effectively managed challenging customer interactions, addressing concerns with empathy and professionalism, ultimately transforming potential conflicts into positive customer experiences and preserving the company's reputation.
Customer Support Analyst
IGA
Sydney
08.2018 - 02.2020
- Consistently achieved top-tier customer satisfaction ratings, reflecting a strong commitment to resolving issues promptly and effectively, as well as providing excellent service and support
- Implemented strategies that significantly decreased average response times to customer inquiries, enhancing the overall customer experience and improving the perception of the support team's efficiency
- Received consistent commendation for clear and concise communication, both written and verbal, when providing instructions, explanations, and updates to customers, ensuring a smooth and transparent support experience
- Managed high volumes of support tickets while maintaining a high level of accuracy and attention to detail, ensuring that each customer's concern was addressed thoroughly and appropriately.
Education
Bachelor of Information Technology -
King's Own Institute
Skills
- Installing Operating System
- Basic Networking skills
- Backup and restore data
- Goal-Oriented
- Problem Solving
Certification
- Google IT Support Professional Certificate, Coursera, 2024
Projects
Reshaped the platform called “IdeaSpies.”, King's Own Institute, 07/2021, 10/2021, Led a comprehensive redesign of the Ideaspies platform, resulting in an intuitive and visually appealing user interface that significantly improved user engagement and satisfaction., Implemented accessibility features and guidelines, making the Ideaspies platform more inclusive and enabling a broader range of users to easily access and interact with the content., Successfully transitioned the Ideaspies platform to a responsive design, ensuring seamless and consistent user experiences across various devices and screen sizes., Utilized analytics to identify user behavior patterns and preferences, enabling data-driven decision-making for further platform enhancements and optimizations., Worked on creating new revenue streams, such as premium features, sponsorships, or partnerships, contributing to the platform's financial sustainability and growth.
Languages
English
Professional
Urdu
Native/ Bilingual
Punjabi
Native/ Bilingual
References
References available upon request.
Timeline
Junior Telesales Agent
FutureEd
11.2022 - 05.2023
Customer Support Analyst
IGA
08.2018 - 02.2020
Bachelor of Information Technology -
King's Own Institute