Haroon Rishad Ahmad
Godigamuwa Kotebowa Sri Lanka,Monaragala
Summary
Driven Hospitality Specialist with talent for maintaining customer satisfaction while assisting with reservations and special requests. Successful in helping customers plan special events through exceptional industry knowledge and catered recommendations for venues and vendors. Flexible with upbeat demeanor and commitment to client satisfaction.
Overview
2
2
years of professional experience
Work History
Hospitality Administrator
The Star Entertainment Group
02.2022 - 05.2023
- Trained and supervised staff to provide highest level of customer service.
- Tracked guest satisfaction surveys to recognize trends and create action plans for improving guest services.
- Prepared and presented management with detailed reports on customer satisfaction and hospitality services to aid in decision making.
- Planned, organized and managed events, following client specifications to enhance satisfaction.
- Stayed up-to-date with industry regulations and standards to offer compliant hospitality services.
- Collaborated with various team members to meet guests' requests.
- Developed and executed strategies to improve customer experience in hospitality settings.
- Coordinated promotional activities to increase customer awareness of hospitality services.
- Enforced provision of services in line with company standards.
- Successfully completed my entire job by work from home.
Sub Contractor as Mobile Sales Representative.
Monaragala Mobitel Agency.
03.2021 - 05.2022
- Researched customer issues and determined which solutions would be most effective.
- Troubleshot technical concerns regarding cell phone operations, applications and performance.
- Provided information about network policies, contract parameters and payment plans.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Selected correct products based on customer specifications and explained details and functionality of each.
- Answered questions from customers regarding products and services both by telephone and in-person.
- Set up, updated and closed business and personal accounts.
Education
GED -
Automobile Engineering Training Institute
Wellampitiya Sri Lanka02.2019
High School Diploma -
Passara Muslim Vidyalaya
Passara Sri Lanka07.2018
Skills
- Administrative Assistance
- Documenting Behaviour
- Document and Records Management
- Maintenance Team Collaboration
Explore The World With My Bike.
The joy of riding a motorcycle is out of this world.
The thrill of riding in the hills and mountains is an operatic addiction.
Timeline
Hospitality Administrator
The Star Entertainment Group
02.2022 - 05.2023
Sub Contractor as Mobile Sales Representative.
Monaragala Mobitel Agency.
03.2021 - 05.2022
GED -
Automobile Engineering Training Institute
High School Diploma -
Passara Muslim Vidyalaya
Similar Profiles
Yuewen LuoYuewen Luo
Table Games Dealer at The Star Entertainment GroupTable Games Dealer at The Star Entertainment Group
Nesa MaiavaNesa Maiava
Food and Beverage Attendant at The Star Entertainment GroupFood and Beverage Attendant at The Star Entertainment Group
Elizabeth BarryElizabeth Barry
Assistant Manager Point Of Sale at The Star Entertainment GroupAssistant Manager Point Of Sale at The Star Entertainment Group