KIRTI KALRA
Perth,WA
Summary
Ability to speak and understand four languages, preferably English, Punjabi, Hindi, and Tamil. Outstanding time management and administrative skills, including the capacity to keep written reports and records current, accurate, and appropriate for a professional setting.
a thorough comprehension of the NDIS and its significance for individuals with disabilities and their support systems.
Demonstrated expertise in building cooperative networks and relationships across service providers and facilitating multidisciplinary coordinated planning.
Keeping up of NDIS policies and procedures; interacting with NDIA personnel and local area coordinators; communicating with participants, their families, or representatives regarding how to assist them in reaching their objectives
Getting ready for plan reviews and going with the representative, participant, or family
Overview
6
6
years of professional experience
Work History
Support Coordinator
The Star Care Group
03.2024 - Current
- Job responsibilities include assisting NDIS participants with accessing assistance and resources such as housing, health, welfare, and employment services.
- • Conduct research projects based on participant needs, organizational
goals, and social policy. • Provide crisis support, listen to issues, and make decisions. • Analyse , design, and execute social policies. Monitor participants' progress by keeping contact, assisting with lifestyle adaptations and support system setup, and providing information and referrals to appropriate resources. - • Serve as a link between participants, family members, and the healthcare system.
- Serve as a mediator in a conflict resolution context or as a facilitator of group counseling sessions.
- • Talk about the participants' intended objectives and results.
- • Encourage people to talk about their feelings and experiences.
- Provide resources or pertinent information tailored to the needs of the NDIS participant.
- Help people establish objectives and choose solutions to their problems.
- Provide individuals with Facilitate group therapy sessions or serve as a mediator in a conflict resolution environment.
- • Talk Provide people with the tools they need to accomplish their own objectives.
- • When necessary, directing participants to additional allied health specialists.
- • Communicating with allied health specialists as a member of a team that manages health and disabilities.
- Examine and modify the support plan to accommodate the participant's present need.
- • Complying with government regulations and the NDIS.
- Responsibilities include organizing community events for those in need of aged care and disability support, assisting individuals with disabilities, and representing NDIS members in formal complaints.
Community Support Worker
The Star Care Group
01.2023 - 03.2023
- Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance and encouragement.
- Established trust-based relationships with clients through empathetic communication and active listening skills.
- Advocated for client rights, ensuring equitable access to necessary services and resources across diverse populations.
- Provided emotional support to affected residents and victims and assisted in developing long-term recovery plans and goals.
- Developed personalized care plans, addressing each client''s unique needs and goals for improved quality of life.
- Conducted home visits to assess living conditions and identify potential barriers to client success, recommending modifications as needed for enhanced safety and accessibility.
- Conducted thorough assessments to identify areas of need, devising targeted interventions for maximum impact.
- Implemented creative problem-solving techniques for resolving conflicts or challenges faced by clients in their daily lives.
SUPPORT WORKER
ARISE SERVICES
01.2022 - 01.2023
- Conducting comprehensive assessments of residents social and emotional needs
- Developing and implementing individualised needs
- Collaborating with external agencies and community resources to access additional support services as needed
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities
- Improved client satisfaction by promptly addressing concerns and implementing feedback in a timely manner
- Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers
- Established trusting relationships with clients and their families through empathetic communication and active listening
- Facilitated community integration for clients by organizing social outings, recreational activities, and educational opportunities
- Delivered compassionate end-of-life care for terminally ill clients, ensuring comfort measures were in place during final stages of life
- Devised and implemented community-based programs to promote mental health awareness
- Facilitated psychoeducational classes to help clients develop life skills
- Facilitated group therapy sessions to help clients develop coping skills and improve communication
- Implemented community outreach programs to promote mental health awareness
- Facilitated peer support groups to help clients connect with others
- Developed and implemented individualized treatment plans for clients
- Conducted home visits to assess clients' home environment and provide support
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
VOLUNTEER SUPPORT WORKER
THE REAL LIFE CHRUCH
01.2020 - 03.2020
- I helped clients manage and reach individual goals, supporting independent progression and social skills
- Assisted clients with their daily living needs to maintain self-esteem and general wellness
- Transported clients to appointments, shopping venues, and entertainment events according to a determined schedule
- I kept clients engaged in social networks and communities for personal health and growth
- Promoted community integration by providing extensive physical, emotional, and social support
- Visited home environments to help clients develop comprehensive life, technical, and job skills
- Created, prepared, and delivered reports to various departments
- Prepared agendas and took notes at meetings to archive proceedings
- Assisted clients in identifying community resources and connecting with appropriate services
- Served as a liaison between clients and service providers, advocating for their needs effectively.
- Facilitated successful community events, coordinating logistics and volunteer schedules for smooth execution.
- Evaluated effectiveness of provided support by conducting surveys among clients leading to continuous improvement of our services.
- Streamlined internal processes by identifying areas for improvement and implementing effective solutions.
VOLUNTEER SUPPORT WORKER
THE SALVATION ARMY
01.2019 - 05.2019
- Skilled at working independently and collaboratively in a team environment
- Self-motivated, with a strong sense of personal responsibility
- Proven ability to learn quickly and adapt to new situations
- Worked well in a team setting, providing support and guidance
- Worked effectively in fast-paced environments
- Managed time efficiently in order to complete all tasks within deadlines
- Demonstrated respect, friendliness and willingness to help wherever needed
- Excellent communication skills, both verbal and written
- Passionate about learning and committed to continual improvement
- Proved successful working within tight deadlines and a fast-paced environment
- Strengthened communication skills through regular interactions with others
- Organized and detail-oriented with a strong work ethic
- Adaptable and proficient in learning new concepts quickly and efficiently
- Used critical thinking to break down problems, evaluate solutions and make decisions
Education
DIPLOMA OF COMMUNITY SERVICE -
Acknowledge Education
Perth, WA01.2023
COVID TRAINING -
Online Moudle
Online2020
NDIS MODUELS -
Ndis Online Moudles
Online2021
FIRST AID AND MANUAL HANDLING -
Integrated Training
Victoria Park2020
CHILDREN CHECK -
Working With Children Check
Online2021
Advance Diploma of Civil Constructions And Design - Civil Constructions And Design
Skills Institute Australia
Osborne Park01.2025
Mental Health Online Moudle - Mental Health Training Moudles
Online Module
Online2024
CERT 2 IN SECURITY OPERATIONS -
Integrated Training
Victoria Park08.2020
Skills
- Appointment Scheduling
- Project Management
- Documentation and Recordkeeping
- Schedule Management
- Microsoft Excel
- Office Administration
- Inbound phone call handling
- Daily living support
- Housekeeping tasks
- Health and safety awareness
- Emotional Support
- Mobility Assistance
- Behavioural support
- Confidentiality and Privacy
Hobbies and Interests
1. Reading
2. Swimming
3. Gymnastics
4. Travel
Educationandcertificates
- DIPLOMA OF COMMUNITY SERVICE
- BACHELOR OF ARTS
- CERT 2 IN SECURITY OPERATIONS
- FIRST AID AND MANUAL HANDLING
- COVID TRAINING
- NDIS MODULES
- NDIS
- CHILDREN CHECK
References
Amandeep Kaur (service manager) -0493672581
E- amy@thestarcare.com.au
Timeline
Support Coordinator
The Star Care Group
03.2024 - Current
Community Support Worker
The Star Care Group
01.2023 - 03.2023
SUPPORT WORKER
ARISE SERVICES
01.2022 - 01.2023
VOLUNTEER SUPPORT WORKER
THE REAL LIFE CHRUCH
01.2020 - 03.2020
VOLUNTEER SUPPORT WORKER
THE SALVATION ARMY
01.2019 - 05.2019
Mental Health Online Moudle - Mental Health Training Moudles
Online Module
DIPLOMA OF COMMUNITY SERVICE -
Acknowledge Education
COVID TRAINING -
Online Moudle
NDIS MODUELS -
Ndis Online Moudles
FIRST AID AND MANUAL HANDLING -
Integrated Training
CHILDREN CHECK -
Working With Children Check
Advance Diploma of Civil Constructions And Design - Civil Constructions And Design
Skills Institute Australia
CERT 2 IN SECURITY OPERATIONS -
Integrated Training
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