- Mindfulness Practices
- Participating in local clean-up initiatives
Harpal Singh Gill
Melton
Summary
Dynamic customer service professional with a proven track record at Coles Supermarket, adept at resolving conflicts and enhancing customer loyalty through active listening and critical thinking. Skilled in data entry and problem resolution, I fostered a collaborative team environment as a Team Leader at K&R Transport, driving performance and inclusivity.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Coles Supermarket
11.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Kitchen Staff Member
Carl's Jr
09.2023 - 12.2023
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
Team Leader
K&R Transport Pty. Ltd.
02.2023 - 09.2023
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Education
Bachelor of Arts - Arts
Punjab University
Chandigarh, INDIA04-2003
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Customer relations
- Client relations
Interests
Timeline
Customer Service Representative
Coles Supermarket
11.2024 - Current
Kitchen Staff Member
Carl's Jr
09.2023 - 12.2023
Team Leader
K&R Transport Pty. Ltd.
02.2023 - 09.2023
Bachelor of Arts - Arts
Punjab University
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