Harper Darwen

• Handled customer complaints professionally, resolving issues promptly and maintaining customer loyalty.
• Warmly welcomed customers upon approaching counter and placing orders.
• Provided product knowledge to assist customers in making decisions about their purchases.
• Increased customer satisfaction by providing efficient and friendly service at the counter.
• Maintained a clean and organized counter area, ensuring a pleasant environment for customers.

• Maintained regular and consistent attendance and punctuality.
• Maintained a clean and organized workspace for optimal productivity and safety.
• Managed inventory levels to ensure all necessary supplies were always available, preventing any service delays.
• Minimized spoilage with proper use of first-in-first-out stock procedures.
• Created a variety of hot and cold drinks during an average shift with consistent positive feedback.
• Adapted quickly to high-volume periods by efficiently managing orders and prioritising effectively to improve store efficiency.
• Conducted regular quality control checks to uphold highest standards of beverage service.
• Contributed to a positive team environment through effective communication and collaboration with colleagues.

• Social Media Management
• Event Management
• Moderating Duties
• Engaging the Community in In-Person Events
• Raising Money for Non-Profit Events
• Professional Communication with Businesses

• Proficiency with POS systems
• Maintained regular and consistent attendance and punctuality.
• Maintained a clean and organized workspace for optimal productivity and safety.
• Maintained and operated espresso machines, coffee bean grinders and other equipment to create beverages.
• Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
• Improved customer satisfaction by providing exceptional service and promptly addressing inquiries.
• Enhanced overall cafe atmosphere with a focus on cleanliness, organization, and visual appeal.
• Conducted regular equipment maintenance checks to ensure optimal functionality throughout the day-to-day operations.
• Trained several new team members on cafe policies and procedures for consistent service quality.
• Developed open communication channels for cafe team members to utilise
• Resolved customer complaints professionally while implementing corrective actions to prevent future issues.
• Managed daily cafe operations, ensuring efficiency and seamless customer experience and satisfaction.
• Prepared weekly and daily tasks to be completed during shifts to maintain smooth operations.
• Monitored inventory levels and alerted management of any potential shortages while reducing waste by both utilising inventory effectively and strategically ordering supplies.

• Maintained regular and consistent attendance and punctuality.
• Maintained a clean and organized workspace for optimal productivity and safety.
• Managed inventory levels to ensure all necessary supplies were always available, preventing any service delays.
• Minimized spoilage with proper use of first-in-first-out stock procedures.
• Created a variety of hot and cold drinks during an average shift with consistent positive feedback.
• Adapted quickly to high-volume periods by efficiently managing orders and prioritising effectively to improve store efficiency.
• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
• Contributed to a positive team environment through effective communication and collaboration with colleagues.
• Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
• Increased sales by upselling products that would compliment the customer's order.
• Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
• Proficiency using manual POS system
• Maintained a clean and orderly dining area for an enjoyable guest experience.

Meals on Wheels Experience:

• Preparation of Meals
• Customer Service
• File Management of Client Profiles

Ayr ANZAC Memorial Club

• Prepared a Variety of Ingredients in Advance for Dinner Service
• Cleaned, Organised and Sanitised Work Area and Equipment Used
• Bussed and Reset Tables

The Ville

• Exhibiting Strong Multitasking Abilities, Balancing Multiple Tables and Orders While Delivering Prompt Service
• Provided Professional Services to Celebrity Patrons

• Coding Skills using Bootstrap Program
• Creation and Design of Personal Domain
• Backing Up Websites