Harprabhjot Kaur
Blacktown,Australia
Summary
Compassionate Community Support Worker with broad experience in providing emotional, physical and mental support to diverse community members. Possess strong interpersonal skills, adept at building trust and rapport within challenged or vulnerable populations. Demonstrated ability to work collaboratively within multidisciplinary teams while maintaining focus on client-centered goals. Proven record of implementing innovative programs that improve community health and wellness.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Community Support Worker
Lubana Care
Blacktown, NSW
06.2024 - 07.2024
- Counseled clients on mental health issues such as depression, anxiety, substance abuse.
- Assisted clients in developing life skills and independent living abilities.
- Supported clients during medical appointments, advocating on their behalf when needed.
- Organized social events to promote community involvement among clients.
- Managed household errands and other essential duties.
Learning Support Advisor
Victorian Institute of Technology
Sydney
11.2020 - 04.2024
- To assist in teaching and delivery of Higher Education course units in areas allocated by the HE Coordinator/ Course Coordinator
- To assist in the development of learning materials, preparing schemes of work and maintaining records to monitor student progress, achievement and attendance
- To support in course administration and making of exams and other assessments
- To support students in attaining learning outcomes through consulting sessions and mentoring
- To carry out tutorial and lab instructional tasks independently and under the guidance of unit lecturers at undergraduate level
- To provide pastoral care and support to students.
IT Helpdesk
Victorian Institute of Technology
Sydney
07.2020 - 10.2020
- Responding to queries via chat, email, or phone
- Training other staff members in troubleshooting and diagnosing problems
- Writing, editing, and revising training manuals for new and updated software and hardware
- Providing technical assistance for questions and problems.
Training Coordinator
Reach For Training
Sydney
03.2018 - 01.2020
- Developed communication skills through delivering professional customer service and working with colleagues and management
- Multitasked several roles including providing technical assistance on troubleshooting and coordinating trainee’s data
- Design and apply assessment tools to measure training effectiveness
- Revising training manuals on Vocational courses
- Maintain Employee training records on database – Enquiry mate
- Good in MS (Word, Excel and PowerPoint).
Customer Service
Ali Baba
Sydney
10.2017 - 02.2018
- Developed communication skills through delivering professional customer service and working with colleagues and management
- Learned to work effectively in a fast-paced environment
- Actively participated as a member of a dynamic team, cooperated with colleagues in a friendly and helpful manner
- Developed attention to detail through the accurate transfer of orders to kitchen staff
- Demonstrated strong work ethic by always being punctual and working overtime when needed.
Waitress
The Indian Joint
Sydney
07.2017 - 09.2017
- Providing excellent wait service to ensure satisfaction
- Taking customer orders and delivering food and beverages
- Making menu recommendations, answering questions and sharing additional information with restaurant patrons.
Education
Preparation of Tertiary Nursing Studies - Nursing
Western Syndey University
Parramatta06-2024
Certificate III in Individual Support - Ageing And Disability
Kingsway Vocational Training
Sydney05-2024
Professional Year -
Performance Education
11.2020
Master of Information Technology Degree -
Charles Sturt University
06.2019
Bachelor of Economics Degree -
Guru Nanak Dev University
05.2016
Skills
- Windows XP
- Microsoft Office (Word, Excel, PowerPoint)
- Time management
- Computer proficiency
- Attention to detail
- Communication
- Organization
- Adaptability
- Problem-solving
- Customer service
- Multi-tasking
- Confidentiality
City
Sydney
State
NSW
Zip
2148
Keyskillssummary
Windows XP, Microsoft Office (Word, Excel, PowerPoint), time management, computer proficiency, attention to detail, communication, organization, adaptability, problem-solving, customer service, multi-tasking, and confidentiality.
Street
Blacktown
Attributes
Excellent interpersonal skills, as demonstrated through one year of experience in customer service., Strong time management and organizational skills developed through 5 years of successfully combining work and university studies, Ability to write formal emails and display a friendly and polite phone manner. Received up to 15+ calls per day.
References
- Surender Etikala, Director of Business Operations, Victorian Institute of Technology, 0450 057 710, surrender.e@vit.edu.au
- Lingling Zhang, Student Support Officer, University of Wollongong, 0452 561 112, Lingling.zhang@gmail.com
Projects
Location Privacy Leakage, 03/2019, 05/2019, Charles Sturt University, Sydney, Australia, To develop the prototype a solution to identify how we can anonymize the user based on his region and demography., Wireless sensor localization, Clustering Algorithm, Private Matching method, and Location deviation method, In a group of three we worked on the data which is obtained from the user related to his location is very important and needs to improve the strategies which would make the data sharing with high privacy., Achieved a Credit for the final project and developed my technical, teamwork and communication skills
Certification
- Certificate III in Individual Support (Ageing and Disability)
- Certificate in Tertiary Nursing Studies
- Certificate in Completion of First Aid Training and CPR
Languages
English
Professional
References
References available upon request.
Timeline
Community Support Worker
Lubana Care
06.2024 - 07.2024
Learning Support Advisor
Victorian Institute of Technology
11.2020 - 04.2024
IT Helpdesk
Victorian Institute of Technology
07.2020 - 10.2020
Training Coordinator
Reach For Training
03.2018 - 01.2020
Customer Service
Ali Baba
10.2017 - 02.2018
Waitress
The Indian Joint
07.2017 - 09.2017
Preparation of Tertiary Nursing Studies - Nursing
Western Syndey University
Certificate III in Individual Support - Ageing And Disability
Kingsway Vocational Training
Professional Year -
Performance Education
Master of Information Technology Degree -
Charles Sturt University
Bachelor of Economics Degree -
Guru Nanak Dev University
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