Harpreet Kaur
Oran park
Summary
Detail-oriented Certified Nursing Assistant with successful geriatric healthcare experience. Personable and compassionate with superior communication and rapport-building skills. Strong commitment to comprehensive and individualized patient care and education. Liaises with medical professionals, patients and family to provide continuous top-quality care and education.
Overview
13
13
years of professional experience
9
9
years of post-secondary education
Work History
Assistant in Nursing
Thompson aged care
Sydney, NSW
04.2023 - Current
- Assist with personnel hygiene and toileting/continence management.
- Assist with mobility and hoist, when its required.
- Engage client to routine activities. recording patients' vital signs like temperature and blood pressure updating patient documentation and completing paperwork noting patient concerns and relaying them to registered nurse or doctor serving meals to patients and assisting with drinking and eating
- Supported needs of 50+ residents under long-term care
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes
- Cared for residents in assisted living facility and delivered high-quality support to meet needs
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing
- Adhered strictly to infection control policies while performing tasks such as administering medications or changing dressings
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs
- Maintained clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives
- Assisted nurses with wound care procedures ensuring proper healing processes took place
Pick packer
ASAP Recruitment
08.2022 - 03.2023
- Process, package and ship orders accurately
- Organize stocks and maintain inventory.
- Inspect products for defects and damages.
- Examine ingoing and outgoing shipments.
- Organize warehouse space.
- Receive, unload and place incoming inventory items appropriately.
- Abide by all company safety and hygiene regulations.
- Contribute ideas on ways to improve or optimize warehousing procedures.
- Maintained clean and organized work environment, promoting safety and productivity
- Maintained neat and organized work area to safeguard items and comply with cleanliness standards
- Completed all assigned tasks promptly, adhering to strict deadlines while maintaining high-quality workmanship
- Collaborated with team members to achieve daily goals and meet company objectives
- Ensured timely completion of orders through effective time management and multitasking skills
- Demonstrated flexibility in adapting to various packing procedures for different types of products, meeting specific client requirements
- Completed daily orders with expert picking and packing of shipments
Retail Manager
IGA
06.2016 - 12.2020
- Shift Administration responsibilities like staff rostering, leave management, and controlling wages budget ensuring compliance with health and safety legislation
- Ensuring a great experience and service for customer
- Preparing promotional materials and displays managing stock levels and making key decisions about stock control
- Controlled store inventory and reviewed cash handling and operations reports
- Collaborated with corporate marketing teams to execute promotional campaigns that increased foot traffic instore
- Managed purchasing, sales, marketing and customer account operations efficiently
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality
AIN (assistance in nursing)
New horizon (North Ryde)
12.2012 - 02.2016
- Caring for frail elderly, disabled resident and younger residents in care.
- Working in a team environment
- Handling family's complaints
- Emotional support to clients
- Deal with dementia residents
- Assist with personnel hygiene and toileting/continence management.
- Assist with mobility and hoist, when its required.
- Engage client to routine activities
- Supported needs of 50+ residents under long-term care
AIN (assistance in Nursing)
Quality care agency
Sydney, NSW
06.2011 - 12.2012
- Supported needs of 20+ residents under long-term care
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Built rapport with patients and families, providing emotional support during difficult times.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
Customer Service Representative
Dan's restaurant
Sydney, NSW
2 2010 - 1 2011
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Developed strong product knowledge to provide informed recommendations based on individual customer needs
- Developed customer service policies and procedures to meet and exceed industry service standards
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences
Education
Bachelor of Accounting -
King Own Institute
Sydney, NSW 07.2014 - 06.2016
RPL Diploma in business Management -
Get Qualified Australia
Sydney, NSW 02.2013 - 06.2014
Advance Diploma Of accounting -
Australian Institute of Commerce And Language
Sydney, NSW 01.2012 - 01.2013
High School Diploma -
SCBIT Collage
Sydney, NSW 12.2010 - 01.2012
Cert III in aged care nursing -
Quality Care Agency
Sydney, NSW 09.2010 - 12.2010
High School Diploma -
Victory Institute of Professional Training
Sydney 06.2008 - 06.2010
10+2 Commerce -
Govt. Ser. Sec School, Ludhiana
Punjab 03.2007 - 02.2008
Skills
Strengthsskills
- Good communication skills
- Good in understanding Human Behaviour
- The ability to work as a team, multi-task and work under pressure.
- A desire to work as part of a team to generate fresh and innovative ideas.
- Ability to show initiative.
- Believes in Hard Work
- Punctual
- Effective leadership and the ability to motivate others.
- The ability to plan and prioritise workloads and delegate accordingly.
- The capacity to grasp new concepts quickly
Mobilephone
0433395757
Personal Information
Hobbies: Meeting people relating to different backgrounds, Gain more and more knowledge in Retail industry, Listening music, Photography
Timeline
Assistant in Nursing
Thompson aged care
04.2023 - Current
Pick packer
ASAP Recruitment
08.2022 - 03.2023
Retail Manager
IGA
06.2016 - 12.2020
Bachelor of Accounting -
King Own Institute
07.2014 - 06.2016
RPL Diploma in business Management -
Get Qualified Australia
02.2013 - 06.2014
AIN (assistance in nursing)
New horizon (North Ryde)
12.2012 - 02.2016
Advance Diploma Of accounting -
Australian Institute of Commerce And Language
01.2012 - 01.2013
AIN (assistance in Nursing)
Quality care agency
06.2011 - 12.2012
High School Diploma -
SCBIT Collage
12.2010 - 01.2012
Cert III in aged care nursing -
Quality Care Agency
09.2010 - 12.2010
High School Diploma -
Victory Institute of Professional Training
06.2008 - 06.2010
10+2 Commerce -
Govt. Ser. Sec School, Ludhiana
03.2007 - 02.2008
Customer Service Representative
Dan's restaurant
2 2010 - 1 2011
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