Harpreet Kaur
Perth,WA
Summary
Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker with in-depth knowledge of travel planning software. Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level hotel receptionist position. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
Work History
Hotel Front Desk Receptionist
Gopal's
Sunam Punjab
02.2021 - 12.2022
- Managed lost and found items to assist guests with retrieving belongings.
- Promoted hotel brand's loyalty program via social media, email and direct mail.
- Oversaw and organized calendar to schedule reservations and monitor cancellations.
- Handled wake-up calls to determine guests receive prompt and reliable wake-up services.
- Trained new staff members in customer service techniques and hotel operations.
- Monitored security cameras to maintain safety and security of guests and hotel.
- Checked lobby, bathrooms, and common areas near front desk for cleanliness multiple times per shift.
College Lecturer
Ram Dhall
Patiala
02.2017 - 02.2020
- Created syllabus and instructional plans for each class session in accord with stated course objectives.
- Created excitement and enthusiasm in classroom by delivering engaging subject matter.
- Developed and implemented innovative teaching strategies to engage students in lectures and coursework.
- Reviewed program materials and coordinated updates to keep department materials relevant and accurate.
Education
Bachelor Of Education - Arts
Punjabi University
Patiala Punjab07.2017
COPA - Computer
Govt Computer Diploma
Girls Iti Nabha04.2012
Skills
- Greeting Guests
- Tourism Management
- Front Desk Operations
- Reservation Processing
- Customer Inquiries
- Room Assignments
Timeline
Hotel Front Desk Receptionist
Gopal's
02.2021 - 12.2022
College Lecturer
Ram Dhall
02.2017 - 02.2020
Bachelor Of Education - Arts
Punjabi University
COPA - Computer
Govt Computer Diploma