Harpreet Kaur
Perth,WA
Summary
Proven in enhancing customer satisfaction and loyalty, I excelled at Vic Park Fresh by leveraging my expertise in POS system operation and exceptional customer service skills. My approach resulted in significant improvements in transaction efficiency and customer complaint resolution, showcasing my ability to thrive in high-pressure environments and drive positive outcomes.
Friendly Customer Service Cashier experienced working in diverse retail environments. Successful operating cash registers and performing necessary calculations. Genuine people-person successful mediating various disputes.
Overview
10
10
years of professional experience
Work History
Customer Service Cashier
Vic Park Fresh
10.2021 - 01.2023
- Maintained and clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Promoted positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Developed and managed relationships with customers to increase customer loyalty.
Customer Service Cashier
B&B Fresh
02.2017 - 02.2021
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Answered product questions using knowledge of sales and store promotions.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Identified and resolved discrepancies and errors in customer accounts.
Customer Service Cashier
Supa IGA Hilton
01.2014 - 01.2017
- Identified and resolved discrepancies and errors in customer accounts.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Set up new sales displays each week with fresh merchandise.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Processed refunds and exchanges in accordance with company policy.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
Customer Service Cashier
IGA Inglewood
09.2012 - 12.2013
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Demonstrated versatility by cross-training in various departments throughout the store when required.
- Redeemed coupons to discount purchases.
- Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
- Participated actively in team meetings to discuss strategies for improving overall performance within the department.
- Utilized various software applications to process customer orders.
Education
Masters in Commerce - Accounting And Business Management
Kurukshetra University
KurukshetraMasters in Computer Science - Computer Science
Kurukshetra University
KurukshetraCertificate in Health Services Assistance - Health Communication
IHNA-Instituate of Health And Nursing Australia
Perth07.2024
Skills
- Customer Service
- Customer Satisfaction
- Reliability and punctuality
- Patience and composure
- Analytical Thinking
- Customer Complaint Resolution
- Cash Management
- Product Knowledge
- Customer Focus
- Customer inquiries
- POS System Operation
- Refund handling
- Payment Collection
Timeline
Customer Service Cashier
Vic Park Fresh
10.2021 - 01.2023
Customer Service Cashier
B&B Fresh
02.2017 - 02.2021
Customer Service Cashier
Supa IGA Hilton
01.2014 - 01.2017
Customer Service Cashier
IGA Inglewood
09.2012 - 12.2013
Masters in Commerce - Accounting And Business Management
Kurukshetra University
Masters in Computer Science - Computer Science
Kurukshetra University
Certificate in Health Services Assistance - Health Communication
IHNA-Instituate of Health And Nursing Australia
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