Harpreet Kaur
Summary
Dedicated and motivated Information Technology graduate committed to delivering exceptional service and support to ensure maximum customer satisfaction. Strong communication skills gained from extensive customer service experience, excelling in team environments and demonstrating proficiency in resolving technical issues through academic studies. Possessing strong computer literacy and data entry skills, as well as an intermediate understanding of HTML & CSS and Adobe Photoshop. Able to address a wide range of customer needs with innovative solutions.
Overview
8
8
years of professional experience
Work History
Customer Service Supervisor
Coles Lalor Plaza Shopping Centre
10.2016 - Current
- Solve the customer queries regarding different products and assist at least 50-60 people per day
- Ensuring the provision of fresh, quality products, friendly and efficient service and maintaining clean and well-presented facilities for our valued customers
- Responsible for training of new staff and ensuring any changes in work procedures are communicated to all team members
- Responsible for taking enquiry calls from customers on a regular basis
- Effective cash handling and customer assistance at several service desks at one time
- Demonstrate excellent sales and customer service skills
- Maintain store presentation through effective merchandising, inventory management and stock control
Customer Service Manager
Coles Lalor Plaza Shopping Centre
09.2018 - 02.2019
Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Multimedia Specialist
Pro Tecq ICT Solutions
08.2022 - 08.2023
Designed engaging graphics and animations for use in presentations, websites, social media platforms, and marketing materials.
Education
Professional Year -
Performance Education, Melbourne
07.2020
Bachelor of Information Technology -
Federation University, Ballarat
10.2018
Skills
- Problem-Solving
- Customer Relations
- Time Management
- Data Entry
- Team Building and Leadership
- Quality Assurance
- Discipline
- Independent Worker
Technical Skills
Programming Languages: Java, C sharp, HTML, CSS and PHP
Tools: Microsoft Server 2003/2008/2012
Computer Software: Microsoft Office 365, Adobe Photoshop & Illustrator
Computer Systems: All Windows and Linux
Hardware: Ability to install/remove desktops, laptops, and printers
University Projects
Amaz3d Game, 03/2018-10/2018
Australian Management and Technical College (ATMC), Melbourne
Objective: The project aimed to create a PC and tablet game for Beyond Teaching Pvt Ltd, which was a pilot project to enable the host company to commercially utilize the game.
Tools: Unity, C#, Adobe Illustrator, Adobe Fuse, Blender, Prezi, SlideShare
Duties: In a group of three, I worked on the design and development of the game by using Unity engine for the design and C sharp for development. Adobe Illustrator was used to make game objects and posters.
Result: Achieved a High Distinction for the final project
References
Available upon request
Timeline
Multimedia Specialist
Pro Tecq ICT Solutions
08.2022 - 08.2023
Customer Service Manager
Coles Lalor Plaza Shopping Centre
09.2018 - 02.2019
Customer Service Supervisor
Coles Lalor Plaza Shopping Centre
10.2016 - Current
Professional Year -
Performance Education, Melbourne
Bachelor of Information Technology -
Federation University, Ballarat
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