Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Harpreet Kaur

Wallan,Australia

Summary

Customer Service Representative/Conductor bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Dedicated conductor with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

5
5
years of professional experience

Work History

V/line Conductor

V/line
02.2024 - Current
  • Performed daily inspections on switches.
  • Prepared forms, required reports, switch lists and train orders daily.
  • Addressed passenger inquiries in a polite and informative manner, elevating overall customer service standards.
  • Communicated through various methods to conduct train movement.
  • Signaled crew members, utilizing hand or flag signals, radio communications and lantern.
  • Contributed to on-time performance by swiftly addressing any operational issues or delays.
  • Provided prompt assistance during emergencies, coordinating evacuation efforts when necessary for passenger safety.
  • Streamlined communication with fellow crew members, ensuring efficient coordination of train operations.

Restaurent Owner

Bua Ji
01.2020 - 02.2024
  • Managed payroll, daily deposits, and cost controls.
  • Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
  • Set employee schedules, delegated work, and monitored food quality and service performance.
  • Maintained positive relationships with local community and government officials.
  • Ensured compliance with all health department regulations, maintaining a safe environment for both employees and patrons alike.
  • Optimized menu offerings based on customer feedback, leading to better sales performance and high levels of repeat business.
  • Effectively managed payroll responsibilities while adhering to budgetary constraints, promoting cost-effective staffing practices across all shifts.
  • Recruited, hired, and trained talented staff to fill vacancies.

Education

Certificate III/IV - Cookery

Brighton Institute of Technology
Melbourne, VIC
03.2012

Skills

  • Maintaining equipment
  • Setting tempos
  • Expressive Conducting
  • Maintaining facilities
  • Data Entry
  • Critical Thinking
  • Active Listening
  • Customer Service
  • Problem-solving abilities
  • Customer Relations
  • Problem Resolution

Languages

English
Punjabi
Hindi

Timeline

V/line Conductor

V/line
02.2024 - Current

Restaurent Owner

Bua Ji
01.2020 - 02.2024

Certificate III/IV - Cookery

Brighton Institute of Technology
Harpreet Kaur