Summary
Overview
Work History
Education
Skills
Timeline
Generic

Harpreet Kaur

CLEVELAND,QLD

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience

Work History

CSR Supervisor

BP Cambridge
09.2022 - 12.2024
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Managed high-volume call center operations, ensuring timely responses to customer inquiries.
  • Coordinated schedules to ensure optimal staffing levels during peak call volume periods.
  • Developed and implemented performance metrics to monitor and evaluate CSR team success.

Barista Shift Supervisor

Coffee Barn Cambridge
10.2020 - 09.2022
  • Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
  • Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
  • Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.

CSR

Countdown Supermarket
04.2015 - 07.2020
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Ensured compliance with company policies and procedures by effectively managing the CSR team''s daily activities.
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
  • Implemented and developed customer service training processes.
  • Trained staff on operating procedures and company services.

Education

Bachelor Of Computer Science -

PTU
Punjab India
09.2013

Skills

  • Cleanliness Maintenance
  • Barista Training
  • Cash Handling Accuracy
  • Drink preparation speed
  • Staff Motivation
  • Food Safety Compliance
  • Customer Service
  • Cash Handling
  • Food production management
  • Food Safety

Timeline

CSR Supervisor

BP Cambridge
09.2022 - 12.2024

Barista Shift Supervisor

Coffee Barn Cambridge
10.2020 - 09.2022

CSR

Countdown Supermarket
04.2015 - 07.2020

Bachelor Of Computer Science -

PTU

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Harpreet Kaur