Harpreet Kaur
Dean Park,NSW
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
Work History
Food Service Assistant
National Capital Private Hospital
06.2021 - 01.2025
- Assist with food preparation, serving, and cleaning duties to ensure smooth daily operations.
- Provide exceptional customer service, addressing customer inquiries and ensuring satisfaction.
- Maintain food safety standards, including temperature checks, sanitation, and proper storage.
- Support inventory management, including restocking items and managing supplies.
- Help in the preparation of meals according to orders, ensuring presentation standards are met.
- Work collaboratively with kitchen and front-of-house teams to ensure an optimal guest experience.
- Delivered high-quality service to customers in a timely manner.
- Ensured cleanliness and organization of the dining area, including tables, floors, and utensils.
Customer Service Representative
Subway Restaurants
10.2022 - 01.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Delivered exceptional customer service by greeting customers, taking orders, and providing recommendations based on preferences.
- Prepared sandwiches and other menu items according to Subway's standards, ensuring both quality and presentation.
- Operated the cash register, processed payments, and handled customer transactions efficiently.
- Managed customer complaints and concerns in a professional manner, striving for quick resolution to ensure satisfaction.
- Maintained cleanliness and organization of the store, including the dining area, kitchen, and storage spaces.
- Assisted in stocking and replenishing inventory, ensuring that supplies were available for smooth operation.
- Followed strict food safety protocols, including proper handling, storage, and sanitation procedures.
- Promoted specials and upsold additional items, contributing to increased sales and customer satisfaction
Hospital Assistant Grade 2
Hornsby Ku-ring-gai Hospital
07.2019 - 04.2021
- Maintained a clean and safe environment for patients through regular cleaning of rooms and equipment.
- Participated in ongoing training sessions to stay current on best practices in healthcare support roles.
- Streamlined work processes by organizing and stocking supplies in preparation for medical procedures.
- Assisted in the admission, transfer, and discharge process of patients to ensure smooth transitions within the hospital setting.
- Provide essential support to healthcare staff, including assisting doctors and nurses with patient care activities.
- Assist with patient mobility, including transportation to various departments and rooms within the facility.
- Ensure adherence to infection control practices and hospital safety protocols.
- Assist in preparing and maintaining treatment rooms, ensuring a clean and safe environment.
- Provide comfort and support to patients and their families, maintaining a compassionate approach to care.
- Monitor and report changes in patient condition to medical professionals as required.
Education
Bachelor of Information Technology - IT Network Security
Federation University Australia
VIC03-2018
Skills
- Customer service Excellence
- Active listening
- Critical thinking
- Data entry
- Administrative Support
- Cash Handling & Point-of-Sale Systems
- Food Preparation & Presentation
- Food Safety & Hygiene Standards
- Team Collaboration & Support
- Time Management & Multitasking
- Inventory Management & Stocking
- Strong Communication Skills
Languages
English
Hindi
Timeline
Customer Service Representative
Subway Restaurants
10.2022 - 01.2025
Food Service Assistant
National Capital Private Hospital
06.2021 - 01.2025
Hospital Assistant Grade 2
Hornsby Ku-ring-gai Hospital
07.2019 - 04.2021
Bachelor of Information Technology - IT Network Security
Federation University Australia
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