Harpreet Kaur
1/19 Bidmead Circuit, Pimpama,QLD
Summary
Dynamic professional with extensive experience at VVG TRUCKS, excelling in customer service and complaint resolution. Proven ability in account reconciliation and advanced bookkeeping using QuickBooks. Known for fostering strong relationships and enhancing team performance through effective communication and proactive problem-solving. Committed to delivering exceptional service and achieving operational excellence.
Overview
9
9
years of professional experience
Work History
Senior Service Advisor
VVG TRUCKS
VARSITY LAKES , QLD
06.2023 - Current
- Provided customer service and advice to clients regarding vehicle maintenance and repair.
- Resolved customer complaints regarding service issues in a timely manner.
- Inspected completed jobs before returning vehicles to customers
- Trained new staff members on proper procedures for servicing customer vehicles.
- Identified opportunities for upselling services and recommended them to customers accordingly.
- Established strong working relationships with vendors to obtain competitive pricing.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
EMPLOYMENT , Assistant Accountant
SKS Taxation
07.2021 - 06.2023
- Customer service and administration duties
- Assisting organization by filing, entering data and answering phones.
- Receiving and distributing mails to appropriate clients
- Handling incoming calls and directing callers to appropriate employee.
- Handle monthly, quarterly, and annual closings
- Reconcile accounts payable and receivable
- Ensure timely bank payments
- Compute taxes and prepare tax returns and BAS
- Manage balance sheets and profit/loss statements
- Audit financial transactions and documents
- Prepare month-end closing entries for detailed reporting and recordkeeping.
- Review general ledger entries for accuracy and completeness.
- Communicating with vendors and clients to facilitate timely payments and reduce outstanding accounts receivable.
Assistant
Nursing
03.2018 - 03.2022
- Helping residents with their daily tasks
- Documentation
- Caring
- Maintained positive working relationship with fellow staff and management.
Packing Member
Airlines Contracting Enterprises
11.2015 - 10.2018
- Handling orders and finishing the target within the time limit
- Achieving daily production targets
- Training new employees
- Making rosters for employees
- Making invoices of work done
- Making pays of employees in Blanket Room
- Sorted and packaged products to prepare for processing or shipment.
Education
Advanced Diploma of Telecommunications Network Engineering -
Milcom Institute
08.2021
Master of Professional Accounting and Master of Business Administration -
QUT and Holmes Institute
06.2017
Bachelor of Science - Physics, Chemistry and Mathematics
Punjabi University
09.2013
Skills
- Able to communicate effectively as a member of a team, and strong verbal and written communication skills acquired through study and work
- Pro in learning new technologies
- Reliable and trustworthy, with strong work values and ethics, and always committed to learning
- Fluent in spoken and written English, Hindi and Punjabi
- Specialization in account reconciliation
- Advanced bookkeeping skills
- Superior in using QUICKBOOKS and XERO
- Complaint Resolution
- Invoicing and Billing
- Critical Thinking
- Policy Management
- Work Planning and Prioritization
- Advanced Customer Service Skills
- Proactive and Self-Motivated
- Database Administration
- Document Control
- Reporting Skills
- Recordkeeping and File Management
Timeline
Senior Service Advisor
VVG TRUCKS
06.2023 - Current
EMPLOYMENT , Assistant Accountant
SKS Taxation
07.2021 - 06.2023
Assistant
Nursing
03.2018 - 03.2022
Packing Member
Airlines Contracting Enterprises
11.2015 - 10.2018
Advanced Diploma of Telecommunications Network Engineering -
Milcom Institute
Master of Professional Accounting and Master of Business Administration -
QUT and Holmes Institute
Bachelor of Science - Physics, Chemistry and Mathematics
Punjabi University
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